Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Linda White

Morganton,NC

Summary

Motivated Account Manager consistently increases revenue, maximizes productivity and optimizes customer satisfaction. Expert in customer relationship management and adept at upselling with consideration to client needs. Trained in conflict resolution and advanced sales techniques.

Overview

13
13
years of professional experience

Work History

Account Manager

International Moulding
12.2016 - Current
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
  • Educated clients on new [Product or service] and updated account information to maintain high standards of client service.
  • Recommended brand products to customers, highlighted benefits and redirected objections to secure more than $[Amount] in sales.
  • Expanded sales by [Number]% by facilitating client satisfaction and renewing customer relations.
  • Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.

Manager of Hair Salon

Smart Cuts
02.2014 - 12.2016
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained general appointment calendar and set shift schedules.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Managed cash flow, business transactions, banking and accounting processes.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Promoted business through marketing initiatives and use of social media.

Care Giver, Special Needs

J Iverson Riddle Developmental Center
03.2012 - 02.2014
  • Direct daily care of residents who have developmental disabilities and aggressive patterns of behavior.
  • Observe, record and evaluate adaptive social and problematic behaviors.
  • Organize and prepare accurate records,charts and reports for each resident.
  • Document all events that occur while on my shift, but not limited to shift logs, reports, incident reports and progressive notes.
  • Interaction with all residents daily in a school/work enviroment.

Store Manager of Operations

Sears
09.2009 - 01.2012
  • Increased sales by [Number]% with special displays and promotions.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Education

Associate of Applied Science - Cosmetology Education

Caldwell Community College And Technical Institute
Hudson, NC
01.2009

Associate of Applied Science - Paralegal Studies

Western Piedmont Community College
Morganton, NC
05.1994

High School Diploma -

Freedom High School
Morganton, NC
06.1990

Skills

  • Account Management
  • Business Development
  • Customer Service
  • Time Management
  • Teamwork and Collaboration
  • Supplier Relations
  • Sales Meetings and Orientations
  • Inside and Outside Sales
  • New Business Opportunities
  • Daily Client Contact
  • Collection Calls

Timeline

Account Manager

International Moulding
12.2016 - Current

Manager of Hair Salon

Smart Cuts
02.2014 - 12.2016

Care Giver, Special Needs

J Iverson Riddle Developmental Center
03.2012 - 02.2014

Store Manager of Operations

Sears
09.2009 - 01.2012

Associate of Applied Science - Cosmetology Education

Caldwell Community College And Technical Institute

Associate of Applied Science - Paralegal Studies

Western Piedmont Community College

High School Diploma -

Freedom High School

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