
Multitalented Professional with experience in Human Resource, Quality Control/Assurance, National Registry of Food Safety Professionals (NRFSP), Medical Administration, Patient Care, and Warehouse Operations. Aspire for putting together a highly motivated, dynamic and result oriented workforce. Have the ability to lead and motivate teams to achieve organizational good, opportunities, excellent communication skills that will leverage on technology to meet operational targets. Put in place opportunities for training and re-training of staff to bring up to speed with technological advancement. Write succession plans for associates who we're ready to promote. Strong proficiency in managing multiple systems and databases ensuring strict adherence to regulations, guidelines and policies. Able to relate to a diverse cultural and ethnic population delivering the highest levels of business operations, customer service, and patient care. Work effectively in team and individual environments, maintain an Equal Opportunity compliant environment, and conduct training and mentorship for new personnel with above optimal results.
Medical Administration
OSHA Inspection
Personnel Training
Medical Terminology
Procedures Program & Policy
HIPAA Compliance
Quality Implementation
State and Federal Control/Assurance
Efficient Time Regulations
Superb Interpersonal Management
Excellent Skills
Medical Records
Motivator/Mentor
Microsoft Office Suite Software
Managed cross-functional teams to achieve project objectives on time and within budget constraints
Mentored junior staff members to enhance their professional growth and improve overall team performance
Enhanced interdepartmental communication through regular meetings and updates on shared projects or initiatives
Facilitated conflict resolution between team members, fostering an atmosphere of trust and collaboration among colleagues
Developed training programs tailored to individual needs, enhancing skills and boosting job satisfaction levels
Increased employee engagement by implementing team-building activities and open communication channels
Developed a positive work environment through active listening, empathy, and providing constructive feedback
Managed cross-functional teams to achieve project objectives on time and within budget constraints
Implemented data-driven strategies for continuous improvement in team performance metrics
Contributed to talent acquisition efforts by participating in interviews, evaluating candidates based on potential fit within the organization
Led change management efforts during organizational transitions, mitigating disruptions and maintaining morale among team members
Delivered high-quality customer service by addressing concerns promptly and effectively resolving issues
Established clear expectations for employees, fostering a culture of accountability and high-performance standards
Championed diversity initiatives within the workplace, promoting inclusivity and equal opportunities for all employees
Optimized resource allocation, ensuring that the right people were assigned to the right tasks at the right time
Streamlined processes for improved efficiency, reducing overhead costs and increasing productivity
Oversaw employee retention strategies aimed at reducing turnover rates while maintaining a motivated workforce
Championed continuous improvement initiatives by encouraging open feedback and implementing effective solutions to address identified concerns
Provided timely feedback on employee performance, recognizing accomplishments and addressing areas for improvement proactively
Team Leader experienced in directing activities of workgroups Develops strategies, provides training, sets goals and obtains team feedback Excellent interpersonal and communication skills Big picture focus with excellence in communicating goals and vision to succeed Problem solver, networker, and consensus builder
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success Diplomatic and friendly with proven commitment to employee training Hardworking team player bringing necessary experience and knowledge to tackle any operational demand
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals Strong facilitator adept at working cross-departmentally with co-management and top-level leadership Excellent trainer and mentor
Established open and professional relationships with team members to achieve quick resolutions for various issues
Daily workflow improvement
Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
Assisted in recruitment to build team of top performers
Complaint resolution
Performance improvement
Key performance indicators
Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
Staff education and training
Reviewed, implemented and updated company records related to team activities for future reference
Telemarketing expertise
Safety processes and procedures
Promoted high standerds through personal example to help each member understand expected behavious and standards
Employee Evaluation
Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
Reduced process gaps while supervising employees to achieve optimal productivity
Fostered positive work environment through comprehensive employee relations program
Created and implemented forward-thinking initiatives to improve employee engagement
Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
Workforce improvements
Awarded the People Lead Recognition for Associate Engagement 2011-2021