Linda Williams
Memphis,TN
Summary
Detail-oriented, hardworking and reliable. Successful working with hospital, social service entities and insurance companies to achieve positive all-around outcomes. Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and making sales field visits. Strong business acumen, attention to detail, excellent communication and interpersonal skills. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
31
31
years of professional experience
Work History
Assistant Manager
Kuehne + Nagel
04.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Benefit Investgator
Adapt Health
01.2021 - 04.2022
- Documented findings and prepared detailed reports.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Assisted in open enrollment periods by preparing materials, hosting informational sessions, and addressing employee questions or concerns promptly.
- Responsible for verifying patient medical and pharmacy coverage, investigating authorization requirements, and facilitating patient copay card assistance based on eligibility criteria.
- Verifies patient prescription benefits, including medical and pharmacy coverage, to ensure accurate billing and reimbursement.
- Investigates authorization requirements for medications and any ancillary supplies, collaborating with healthcare providers and insurance companies as necessary.
Patient Care Advocate
Accredo
03.2021 - 09.2021
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Completed documentation of care, hospital actions and patient activities.
- Monitored ongoing care and proactively corrected problems.
- Resolved problems with communication and billing to foster seamless services.
Lead Tax Examiner
Internal Revenue Service, IRS
03.2014 - 03.2021
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
- Prepared and reviewed federal and state tax returns to comply with corporate submission requirements.
- Researched tax issues and stayed current on all federal and state tax laws.
- Calculated estimated and 1040 tax liabilities and issued payment instructions to facilitate timely corporate tax payments.
- Prepared all federal and state income tax paperwork for extensions and returns.
- Attended continuing education and 1040 courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.
- Calculated estimated and 1040 tax liabilities and issued payment instructions to facilitate timely corporate tax payments.
- Analyzed tax issues and made recommendations for remediation to management.
- Attended continuing education and 1040 courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.
- Maintained database of federal and state tax laws and regulations to promote uniform policy and procedural compliance.
- Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed decisions.
- Verified completeness of provided details when processing 1040 and different applications.
Lead Business Office Associate
Amedisys Hospice
01.2004 - 04.2014
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos and emails.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Medical Data Entry Clerk
Physician's Data Services
01.1994 - 03.2004
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Added documents to file records and created new records to support filing needs.
- Accurately handled data entry for 10 clients into company-based software.
- Evaluated source documents to locate information needed for each data entry field.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
No Degree - Health Administration / Concentration in Long Term
University of Phoenix
Tempe, AZNo Degree - Psycology
Crichton College
No Degree - Nursing
University of Memphis
Memphis, TNNo Degree - Nursing
Southwest Tennessee Community College
Memphis, TNNo Degree - Accounting And Business Management
University of Memphis
Memphis, TN01.2026
Certificate - Medical Office
Concorde Career College
Memphis, TN01.1994
Skills
- Building Rapport and Credibility
- Resolving Problems
- Calm and Effective Under Pressure
- Database Search and Data Entry Skills
- Providing Information and Resources
- Administrative and Office Support
- Microsoft Office
- Multi-Line Telephone Systems
- Organized and Efficient
- Registration and Scheduling
- Medical Terminology
- Medical Services Administration
- Time Management and Prioritization
- Medical Transcription
- Clerical and Filing Support
- Customer Relations
- Team motivation
- Staff Supervision
- Employee Scheduling
- Operations Management
- Recruiting and interviewing
- Orientation and training
- Customer Service
Timeline
Assistant Manager
Kuehne + Nagel
04.2022 - Current
Patient Care Advocate
Accredo
03.2021 - 09.2021
Benefit Investgator
Adapt Health
01.2021 - 04.2022
Lead Tax Examiner
Internal Revenue Service, IRS
03.2014 - 03.2021
Lead Business Office Associate
Amedisys Hospice
01.2004 - 04.2014
Medical Data Entry Clerk
Physician's Data Services
01.1994 - 03.2004
No Degree - Health Administration / Concentration in Long Term
University of Phoenix
No Degree - Psycology
Crichton College
No Degree - Nursing
University of Memphis
No Degree - Nursing
Southwest Tennessee Community College
No Degree - Accounting And Business Management
University of Memphis
Certificate - Medical Office
Concorde Career College