Linda Williams
Frisco,TX
Summary
Experienced professional with over 15 years of progressive business and client relations experience seeking a remote part-time or full-time position that aligns with background. Outsourcing Manager in Contracts Administration, successfully procured resources for a $60 million budget for IT spend in Outsourcing Services while ensuring financial approval from Controllers and Service Line Leaders. Collaborated with HRBP and Senior Managers, effectively filled various service line positions and implemented bonus and rewards programs for contractors who demonstrated success on projects. Additionally, developed a referral rewards program for productive contractor referrals. Known for strong client engagement, communication, and interpersonal skills, excels at problem-solving, meeting deadlines, and effectively prioritizing workloads. Proven track record of working remotely, dedicated team player with exceptional leadership abilities and a positive attitude. Thrives under pressure, experience managing multiple deadlines and projects. Leveraging experience and dedication to contribute to the success of organization. References available upon request.
Overview
32
32
years of professional experience
Work History
Property Manager
South Shore Management
01.2017 - 08.2024
- Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling of residential properties
- Plan, schedule and coordinate general maintenance, major repairs and remodeling or construction projects for properties
- Handled customer complaints personally to verify they were properly handled
- Monitored common areas for cleanliness and safety
- Showed future tenants apartments
- Collected monthly rent and notified tenants of eviction
- Resolved customer complaints, questions, and issues
- Performed tenant interviews and background checks, collections & evictions
- Preformed background checks and inspections, collecting rent
- Performed market analyses and competitive analyses of real estate markets covered
- Assisted attorneys with all aspects of practice focused on landlord tenant, real estate, etc
- Reviewed prospective tenant applications, established budgets, collected security deposits and rent payments, and oversaw eviction procedures
- Processed Accounting functions including: maintaining resident ledgers, rent payments, collections/delinquency, security refund requests and processed/approved vendor invoices
- Light maintenance duties provided as needed including conflict resolution
- Mediated between tenants/landlords through conflict resolution and mediation
- Structured payment plans for rent arrears and negotiated settlements with bank and opposing counsel to prevent evictions and improve living conditions
- Screened tenants, collected deposit, monthly rent, deposits, maintenance up keep, and court proceedings for evictions
- Communicate with tenants to assuage concerns associated with rental agreement and property
- Negotiate rental agreement - increased rent over 17% in two years
- Performed routine property maintenance on all building structures and grounds
- Owned and managed 4-plex with 100 percent occupancy
- Responsible for tenant selection, property maintenance, all repairs and monthly collections
- Complete property inspections, annual review of tenant information and record management including all maintenance issues with detailed information on resolve
- Facilitate property maintenance issues, including scheduling regular maintenance and repairs, negotiating contract with vendors and conducting property inspections
- Collect rent and did all the building maintenance
- Collect rent Building maintenance in two, two flat buildings Indoor repairs & outside repairs
- Managed and oversaw tenant placement of residential properties
- Helped start Limited Liability Company which invests in residential properties near campus, renovates them, and rents them to students
- Collect and record revenue received from rent collection and maintain records of all transactions
- Rent collection, documentation and data entry to ensure accurate payments
- Screened potential residents, processed HUD paperwork including TRACS submissions, initial certifications and annual certifications
- Interviewed and processed potential rental applicants as well as annual and interim re-certifications for current tenants per HUD regulations.
Business Analyst II / Outsourcing
Excell Data Corp. - Microsoft
10.2008 - 12.2008
- Conducted supply market research, developed cost models and performed cost analysis
- Assisted with the supplier selection process though all procurement phases: with a focus on cost, quality, risk analysis
- Assisted in developing Request for Proposals (RFPs), analyzed RFP responses
- Supported negotiations / reverse auctions, and developed recommendations for supplier strategy
- Scored a list of potential vendors on capabilities and requirements in order to be added to Microsoft’s approved vendor
- Built ad hoc reporting and manipulate existing reports in an effort to research performance trends, analyze company statistics, and provide in depth analysis / audits on outsourcer inventory.
Resource Outsourcing Manager – Contractor Management
Capgemini (Consulting •Technology •Outsourcing)
08.2007 - 08.2008
- Managed job requisitions while developing and maintaining relationships with vendors and Senior Managers
- Managed over 300 domestic contractors and 30 offshore (India) contractors producing monthly reports to track status and costs and creating over $60 million in purchase orders to pay vendors
- Create monthly reports forecasting Rightshore contractors needed per clients projects requirements
- Conduct monthly cost-benefit analysis per converted contractor to full time employee
- Negotiated lower rates and salaries for potential contractors and full-time employees
- Established excellent repertoire and maintaining working relationships with technology management, business partners, project sponsors, vendors, and business clients
- Acted as a communication channel between Technology and Business for ongoing project/program management status, risks, and issues
- Tracked cost savings of hiring full-time employee versus hiring contractors on a monthly basis
- Recruited difficult to fill contractor positions in a competitive recruiting environment
- Assisted in reducing turnover by 15% and manage to cut costs by hiring contractors into full-time employees
- Provided project support to Project Managers in planning, implementing and evaluation of projects
- Audited and validated cross-functional system data to ensure data integrity
- Created a referral rewards program for any productive contractor referrals
- Assessed the financial requirements of clients and ensured profitability is achieved, proactively identify under-performing areas and lead improvement initiatives to achieve expected results
- Worked closely with the A/P and Finance to ensure all vendors receive payment on all their resources in a timely manner
- Interfaced with multiple organizations internally and externally to ensure contractors are processed timely
- Contributed to Management reporting including monthly time, project status, and financial updates in a timely manner
- Maintain and update accuracy of database
- Followed up with hired contractors and departments as contracts expire to determine direct employment
- Maintained a professional relationship with vendors and managers
- Proven track record in engagement management; ability to lead multiple projects and adept at applying critical business philosophy and decision-making capabilities to direct successful projects and programs.
Outsourcing Demand Capacity Analyst
Capgemini (Consulting •Technology •Outsourcing)
04.2007 - 08.2007
- Prepared and analyzed financial results and key performance indicators to identify important financial trends in the business regarding revenue, expenses, margins and cash flows
- Created monthly reports tracking number of contractors hired in (Rightshore) India, Poland, and China for Capgemini clients
- Created monthly reports forecasting Rightshore contractors needed per client’s projects requirements
- Perform financial forecasting and reconciliation of contractor headcounts, US versus India
- Tracked cost savings of hiring full-time employee versus hiring contractors on monthly basis
- Worked closely with Procurement to develop tools and processes to recommend and monitor purchasing decisions
- Assessed the financial requirements of clients and ensured profitability is achieved
- Negotiated rates and contract details with vendors and hiring managers
- Continuously researched information on competitors in relevant industry to supply managers SME knowledge to the service line leaders
- Directly responsible for researching the utility/energy and pharmaceutical industry for Capgemini business opportunities
- Updated and maintained internal web site home pages.
Senior Financial Analyst – Finance Department
APAC Customer Services, Inc.
09.2006 - 04.2007
- Provided financial support and analysis to the Special Business Unit (SBU), Partners and Operations; develop timely and strategic information enabling APAC partners with its clients deliver custom solutions that enhances bottom line performance
- Measured performance against key metrics/plans and analyze variance to provide management with relevant and timely information regarding revenue, expense management, performance to plan, productivity analysis, headcount reporting, etc
- Performed highly complex financial analysis across regions, as well as operations as a whole
- Prepared monthly and quarterly analysis comparing results to prior periods, forecast, and annual plan
- Provided management with explanations, recommendations and/or action plans for results
- Assisted in quarterly revenue and expense forecasts for region with company consolidation and by client run-rates
- Performed work streams and generates annual Operating Plan reflecting both operational and
- Performed analysis to improve expense management, data automation and reporting
- Improve predictability of Daily Business Report (DBR), and maintained reporting tool
- Assisted the VP of Finance, CFO and SVP, Operations & Supply Chain Management as required and perform other related duties as assigned
- Ensured a smooth monthly close process and compliance with APAC financial guidelines and correct application of GAAP
- Processed required journal entries, establishing necessary accruals, achieving month end reporting deadlines, and reconciling reported numbers on a monthly basis
- Provided reconciliation of all operations balance sheet items.
Financial Analyst – Participations Department
Warner Bros. Entertainment Inc.
12.2002 - 08.2005
- Reviewed digests/abstracts, straightforward legal agreements, and other related written correspondence
- Compiled, analyzed, and recognized appropriate financial information and prepared participation statements
- Performed research, providing complete documentation; when necessary perform detailed analyses and make necessary statement modifications with supervision
- Processed DVD/VHS title accruals
- Performed accurate self-review of work
- Audited statements prepared by others
- Maintained picture jacket files
- Performed special projects as needed
- Maintained communication with manager and supervisor on work progress.
Sales Analyst – Warner Home Entertainment
Warner Bros. Entertainment Inc.
07.1999 - 11.2002
- Assisted Manager with all aspects of domestic product sales, inventory return inquiry, analysis, documentation, and reconciliation
- Researched and reported on weekly and monthly customer sales performance, historical sales trends for non-retail and retail direct, year to date, actual versus forecast and variance analysis, determined business implications, made actionable recommendations
- Approved and generated return authorizations, established and maintained distributor account database, created ad hoc reports, credit and claim reconciliation
- Determined and prepared journal entries to correct when credits/discounts had already been paid for or deducted
- Investigated and resolved customer, distributor and account executives’ complaints and inquiries relating returns and product accrual allowance, verified pricing discrepancies
- Prepared monthly and quarterly distribution statements, as well as other by-title revenue and cost reporting
- Interfaced with all levels of management within division and all departments within customer operations
- Reviewed current procedures/processes, recommended improvements or streamline.
Sales Assistant / Research
CIBC Oppenheimer Corporation
01.1998 - 01.1999
- Assisted staff of four brokers, served as principal liaison to their clients
- Recorded trades and commissions, gathered industry research, qualified investors
- Established and serviced shareholder accounts, maintained their accuracy
- Directed outgoing dividend and interest checks, expedited investments
- Provided financial performance reports, handled inquiries, general bookkeeping
- Improved broker-client communications contributing to benchmark annual sales increase.
Personal Banker
Chase Bank
01.1993 - 01.1998
- Administrated new business development, including sales of consumer loan products, retail and commercial mortgages, money market accounts, credit cards, atm cards, direct deposit accounts, certificate of deposit and IRA accounts
- Supervised staff of 10 tellers, accountable for profit/loss, coordinated staff and balanced branch
- Collaborated with upper-management in creating incentive programs for tellers
- Informed customers of bank products, referred potential customers to designated personnel, provided account status and prepared reports
- Trained and oriented new associates on company policy and protocols, computer systems, and sales and customer service techniques.
Education
MBA - Pending - Communications
University of Wisconsin Whitewater
Whitewater, WIBachelors of Science - Business Administration
Loyola University Chicago
Chicago, Illinois05.1998
Skills
- Microsoft Office: MS Word, Excel, PowerPoint, Access, Outlook
- ERP: Oracle, PeopleSoft, Hyperion, Lawson, SAP Payroll
- Procurement Systems: GPS, Prosource, MSspend, Procuri, e-Procurement
- Financial Applications: Mainframe/Client Server Applications
- Research Applications: FastWeb, Bloomberg, DealPoint
Timeline
Property Manager
South Shore Management
01.2017 - 08.2024
Business Analyst II / Outsourcing
Excell Data Corp. - Microsoft
10.2008 - 12.2008
Resource Outsourcing Manager – Contractor Management
Capgemini (Consulting •Technology •Outsourcing)
08.2007 - 08.2008
Outsourcing Demand Capacity Analyst
Capgemini (Consulting •Technology •Outsourcing)
04.2007 - 08.2007
Senior Financial Analyst – Finance Department
APAC Customer Services, Inc.
09.2006 - 04.2007
Financial Analyst – Participations Department
Warner Bros. Entertainment Inc.
12.2002 - 08.2005
Sales Analyst – Warner Home Entertainment
Warner Bros. Entertainment Inc.
07.1999 - 11.2002
Sales Assistant / Research
CIBC Oppenheimer Corporation
01.1998 - 01.1999
Personal Banker
Chase Bank
01.1993 - 01.1998
MBA - Pending - Communications
University of Wisconsin Whitewater
Bachelors of Science - Business Administration
Loyola University Chicago
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