Linda Williams
Rochester,NY
Summary
36 years of experience in Customer Service and Management.
Overview
37
37
years of professional experience
Work History
Credit Analyst
Rochester Midland Corporation
Rochester, NY
09.2011 - 09.2026
- Conducted D&B analysis to assess potential credit risks
- Performed Credit Safe analysis to determine credit risk
- Contacted customers via calls and emails to secure timely payments
- Researched customer accounts for outstanding balances
- Processed credit card payments and receipts to ensure accurate financial records
- Processed customer checks and ACH payments for accurate record-keeping
- Generated and mailed overdue notices
- Metered and mailed company letters and invoices
Collector
Rochester Midland Corporation
Rochester, NY
09.1998 - 09.2011
- Communicated with customers about outstanding payments
- Communicated effectively with clients to resolve payment issues and disputes.
- Dispatched reminders for unpaid invoices
- Resolved payment issues and disputes through effective communication with clients.
- Researched customer balances
- Cross-trained in posting customer checks
- Maintained accurate records of communications and collection activities in systems.
- Reviewed account discrepancies, documenting findings and initiating follow-up actions.
Main Desk Supervisor
Nazareth University
Rochester, NY
09.1989 - 09.1998
- Interviewed and hired staff
- Coordinated work schedules of staff and students
- Maintained daily statistics and prepared annual and semiannual reports
- Determined and implemented borrowing policies
- Reviewed and reconciled daily logsheets for accuracy for accurate record-keeping
- Balanced daily logsheets
- Monitored and ordered supplies
- Sorted and dispersed mail to ensure timely delivery
- Answered and directed phone inquiries to appropriate departments
Education
Business Administration -
Nazareth College
Rochester, NYSkills
- Microsoft Excel
- Microsoft Word
- Computer literacy
- Customer service
- Time management
- Leadership
- Communication skills
Awards
Three internal Customer Service awards
Timeline
Credit Analyst
Rochester Midland Corporation
09.2011 - 09.2026
Collector
Rochester Midland Corporation
09.1998 - 09.2011
Main Desk Supervisor
Nazareth University
09.1989 - 09.1998
Business Administration -
Nazareth College