Linda Wills
Washington,DC
Summary
**Linda E. Wills Summary:**
- **Contact Information:** Linda E. Wills is a U.S. citizen residing in Washington, DC, with various contact numbers and email addresses.
- **Professional Skills:** I hold an MBA in Marketing with over 20+ years of experience in administrative, customer service, and management roles, in direct Federal Government Service and private industry. I currently work at the Department of Health and Human Services (HHS) at the Centers for Medicaid and Medicare Services (CMS) as an Administrative Specialist, with former roles in the Drug Enforcement Administration and the Federal Communications Commission. Additionally, with over 30 years in the music industry, as a Record Promoter, and authoring several books on the field.
- **Current Role:** Since September 2013, I have served as an Administrative Specialist at CMS, where I manage executive correspondence, funding requests, and conducts performance analysis. My role involves communication with the PCCG Director and high-level officials while overseeing various administrative and operational tasks.
- **Previous Experience:** From July 2001 to September 2013, I was a Staff Assistant in the Office of the Immediate Office of the Secretary at HHS, providing high-level management support and coordinating responses to critical documents and correspondence.
- **Private Sector Experience:** I served as a Northeast Regional Promotion Manager for SBK Records (1991) Swartz Brothers Record and CD Distributor (Swartz) (1985-1991), managing record promotions and radio relations.
- **Education:** I have a Master's in Business Administration and a Bachelor of Science in Business Management from Southeastern University, alongside an Associate's Degree from American University and various certifications in Microsoft Office, SharePoint.
Overall, I am a seasoned administrative expert with extensive experience and education in both the public sector and the music industry.
Overview
39
39
years of professional experience
Work History
Administrative Specialist
Centers for Medicare & Medicaid Services
06.2014 - Current
- Serve as the Administrative Specialist with primary responsibility for the evaluation and analysis on managerial and program support issues to the Director of the Program Coordination and Correspondence Group (PCCG) and the Office of Strategic Operations and Regulatory Affairs (OSORA) senior leadership team.
- Presents advice and guidance, including providing options, recommendations, and results to the Director.
- Foster a positive and inclusive workplace and workforce, and promote excellence in all aspects of the operations
- Serves as the contact point within PCCG for program, administrative, personnel, SharePoint, ITAS and other matters.
- Provide leadership and technical authority to the Director on administrative management issues regarding personnel, timekeeping, and updates on sensitive management issues that require immediate attention.
- Consult with the Director on personnel, budgetary, and administrative matters; coordinating funding requests for travel, training, special achievement awards, and office supplies.
- Conduct program reviews daily analyzing the executive level correspondence (PCCG Correspondence Report) for updates in SWIFT and follow-up with Director and Technical Advisor via correspondence report.
- Participate in zoom meetings in discussions and planning sessions with Division director and staff.
Staff Assistant
Department of Health & Human Services
08.2001 - 06.2014
- Provided comprehensive administrative and executive management support to the Office of the Immediate Secretary and the Office of the Executive Secretary
- Acted as the chief confidant to the Executive Secretary, providing recommendations on personnel, staffing, and administrative actions.
- Scheduled appointments, meetings, announcements and conference calls; accepting or rejecting meetings for the Executive Secretariat when necessary.
- Assist in editing documents designed to communicate high-profile and controversial health care issues and policy changes. Assisted policy coordinator in making edits to high-profile Congressional correspondence.
- Identified, analyzed and made recommendations to resolve administrative issues relating to personnel, timekeeping, procurement, and training and other concerns.
- Created and generated weekly reports for the Office of the Secretary concerning the number of autopen letters signed by the Secretary.
- Packaged correspondence folders and composed a penslip (cover memo) giving the nature and a brief summary of the correspondence.
Northeast Region Promotion Manager
SBK Records
01.1991 - 12.1991
- Obtained and maintained radio airplay and rotation on records/music promoted for record labels and artist.
- Cultivated and maintained relationships with key personnel at radio, television, retail and record pool directors in the mid-Atlantic Region.
- Managed promotions for artist to support airplay/Tour Coverage for new artist development, in-store promotions, radio interviews, develop corrective action plans, etc.
- Researched and developed promotional programs for radio stations and retail record outlets via advertising, contest, merchandising, displays, promotional giveaways, etc. to support and brand the artist.
- Plan and coordinated promotional itinerary for visiting artist via interviews, autograph sessions, appearances and speaking engagements.
- Participated in sales meetings, conference calls, progress reports and plan strategies
- Track and reported airplay and record sales.
- Maintained an expense account
Record Promotions Manager
Schwartz Brothers Record and CD Distributors
06.1985 - 01.1991
- Oversaw social media marketing efforts related to promotions, driving increased online engagement among target audiences.
- Measured campaign effectiveness using various metrics, adjusting strategies as needed to maximize results.
- Coordinated cross-functional teams to execute large-scale events, creating memorable experiences for consumers and driving brand loyalty.
- Obtained and maintained radio airplay and rotation on records/music promoted for record labels and artist.
- Cultivated and maintained relationships with key personnel at radio, television, retail and record pool directors in the mid-Atlantic Region.
- Managed promotions for artist to support airplay/Tour Coverage for new artist development, in-store promotions, radio interviews, develop corrective action plans, etc.
- Researched and developed promotional programs for radio stations and retail record outlets via advertising, contest, merchandising, displays, promotional giveaways, etc. to support and brand the artist.
- Plan and coordinated promotional itinerary for visiting artist via interviews, autograph sessions, appearances and speaking engagements.
- Participated in sales meetings, conference calls, progress reports and plan strategies
- Track and reported airplay and record sales.
Education
Certificate of Technical Studies - Book Publisher Certificate Coursework
International Asso. of Professions Career College
Online08.2024
Certificate of Technical Studies - Digital Marketing
Cornell University
Online03.2019
MBA - Marketing
Southeastern University
Washington05.1997
Bachelor of Science - Business Management
Southeastern University
Washington, DC06.1995
Associate of Arts - Community Studies
American University
Washington, DC05.1983
Skills
- Customer Relations
- Promotions and Marketing
- Event Coordination
- Document Management
- Calendar Management
- Scheduling appointments
- Expense Reporting
- Metrics Tracking
Accomplishments
The achievements I am most proud of is the development and analysis of a new column I generated designed to track the number of days incoming documents are in authoring review status on the PCCG Correspondence daily report. This aligns with the guidelines established for agency responses and their respective due dates.
Skillssummary
As the Administrative Specialist I am responsible for evaluating and analyzing managerial and program support issues for the Director of the Program Coordination and Correspondence Group (PCCG) and the senior leadership of the Office of Strategic Operations and Regulatory Affairs (OSORA). This role acts as the main contact for various administrative matters within PCCG, providing leadership on personnel and management issues. Conduct daily review of executive level reports by checking for status updates and inform the Director and Technical Advisor with the report at the end of the day.
Personal Information
Citizenship: U.S. Citizen
Affiliations
- Pilgrim Baptist Church
- Former Council Coordinator for MoveOn.org for Washington, DC
- Book Publisher
Timeline
Administrative Specialist
Centers for Medicare & Medicaid Services
06.2014 - Current
Staff Assistant
Department of Health & Human Services
08.2001 - 06.2014
Northeast Region Promotion Manager
SBK Records
01.1991 - 12.1991
Record Promotions Manager
Schwartz Brothers Record and CD Distributors
06.1985 - 01.1991
Certificate of Technical Studies - Book Publisher Certificate Coursework
International Asso. of Professions Career College
Certificate of Technical Studies - Digital Marketing
Cornell University
MBA - Marketing
Southeastern University
Bachelor of Science - Business Management
Southeastern University
Associate of Arts - Community Studies
American University
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