Linda Wright

• Grimco purchased Tubelite Sept 2023

• TubeliteDenco purchased Garston Sign Supplies Aug 2023

• Placed stocking purchase orders in Infor software to over 100 vendors as well as internal
  transfers for 3 warehouse. Accepted and processed supply requests from sales.
  ● Worked closely with warehouse managers.
  Maintained consistent email communication with vendors to confirm and track orders and
  verify price revisions on purchase orders.
  ● Monitored stock levels, determined purchasing requirements and expedited orders
  including bi-weekly reconciliation of open purchasing orders.
  ● Handled vendor issues, claims, damages, defective products, credits, etc. ●
  Worked with accounts payable to insure correct invoicing by vendors. ●
  Established and maintained effective and lasting vendor relationships through dynamic
  communication, and collaboration.
  ● Collaborated with sales to identify and manage demand for material.
  
  

Worked for 2000, 2010 and 2020 Census's.

●Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and completed payroll submissions for team.
●Coordinated individuals and evaluated their work.

• Selling sign, screen and digital supplies to sign shops and other companies
• Handling and maintaining sales as well as providing technical assistance.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Established new accounts through cold calling and personal visits to potential customers.
• Negotiated terms and contracts with clients to maintain profitable sales.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Collaborated with internal teams to fulfill orders and meet customer needs
• Exceeded monthly sales targets and quotas consistently.
• Attended trade shows and conferences regularly to increase brand visibility.
• Built strong client rapport to establish diversified network of connections.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Monitored competitor activities to maintain competitive advantage.
• Contacted new and existing customers to discuss ways to meet needs through specific products and services.
• Developed and implemented successful sales strategies to increase revenue in assigned territories.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Conducted market research and analysis to identify key customer segments.
• Utilized customer feedback to identify new product opportunities and market trends.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Quoted prices, credit terms and other bid specifications.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Met existing customers to review current services and expand sales opportunities.
• Achieved or exceeded company-defined sales quotas.
• Attended monthly sales meetings and quarterly sales trainings.
• Set and achieved company defined sales goals.
• Negotiated prices, terms of sales and service agreements.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Informed customers of promotions to increase sales productivity and volume.
• Stayed current on company offerings and industry trends.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Contributed to team objectives in fast-paced environment.
• Presented professional image consistent with company's brand values.
• Recorded accurate and efficient records in customer database.
• Developed, maintained and utilized diverse client base.
• Consulted with businesses to supply accurate product and service information.
• Kept detailed records of daily activities through online customer database.
• Maintained current knowledge of evolving changes in marketplace.
• Contributed to event marketing, sales and brand promotion.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Built diverse and consistent sales portfolio.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Trained new employees on customer service, money handling and organizing strategies.
• Generated advertising brochure for vendor use.

• Gathered artwork and info and then made company wide catalogs to be distributed to all customers.
• Planned and executed internal and external marketing events.
• Boosted brand awareness with target customer demographics with social, print, and email campaigns.
• Created engaging brochures and flyers to use for promotional materials and distribution.
• Used online and offline marketing to generate leads, increase visibility and drive sales growth.
• Organized logistics for marketing and proposal strategy meetings.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Coordinated with design and media teams to develop high-quality creative assets.
• Continually maintained and improved company's reputation and positive image in markets served.
• Devised content strategy to effectively engage target audiences.
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.

• Head of inside sales department
• Scheduling customer service reps, handling any issues with customers/ employees
• I also did some of the purchasing from a few vendors.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Followed through with client requests to resolve problems.
• Kept accurate records to document customer service actions and discussions.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Researched and corrected customer concerns to promote company loyalty.
• Created and reviewed invoices to confirm accuracy.
• Generated customer satisfaction surveys to analyze results into action plans.
• Controlled resources and utilized assets to achieve qualitative and quantitative targets.
• Addressed potential cancellations and offered catered solutions to retain accounts.
• Collaborated with marketing department to launch and manage promotional activities and campaigns.
• Negotiated contracts with outside carriers to minimize costs to company and customers.
• Developed and offered unique discount options to drive interest in new product lines.
• Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed detailed plans based on broad guidance and direction.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Launched quality assurance practices for each phase of development
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

• Answered customers' questions regarding products, prices, and availability and entered sales orders.
• Quoted prices, credit terms and other bid specifications.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential with friendly and knowledgeable support.
• Built relationships with customers and managed friendly and professional customer interactions.
• Set up new accounts, acquired customer credit information to set up terms account.
• Determined needs and delivered solutions.
• Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
• Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
• Used CRM software to maintain detailed contact logs and account records.
• Attended meetings and sales events to learn latest developments and brainstorm new sales strategies.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Attended ongoing training at vendors as well as in office, monitored industry news and trends to stay up-to-date on competitive landscape.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Set and achieved company defined sales goals.
• Attended monthly sales meetings.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Developed and maintained strong working relationships with vendors as well as customers.
• Increased sales through implementing daily call logs.
• Informed customers of promotions to increase sales productivity and volume.
• Negotiated prices, terms of sales and service agreements.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Maintained current knowledge of evolving changes in marketplace.
• Stayed current on company offerings and industry trends.
• Presented professional image consistent with company's brand values.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Met existing customers to review current services and expand sales opportunities.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Contributed to event marketing, sales and brand promotion.
• Consulted with vendors to supply accurate product and service information.
• Coordinating all aspects of bi annual physical inventory.

• Matched purchase orders with invoices and recorded necessary information.
• Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
• Paid invoices, collected and took credits due from vendors.
• Investigated inquiries relating to status of accounts.
• Improved internal accounts payable process and implemented standard operating procedures to increase efficiency and productivity. .
• Researched and resolved invoice and payment issues.
• Handled sensitive and confidential documents and information to maintain corporate reputation.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Reconciled accounts and updated records with remarkable accuracy.
• Entered new item numbers and maintained pricing.
• Maintained all price books for salespeople

• Performed accounting duties including Accounts Payable, Accounts Receivable, inventory, and payroll.
• Maintained physical filing systems.
• Performed some office inventory activities by providing requisitions and shipment receiving.
• Developed and maintained successful relationships with vendors and customers.
• Managed office operations while scheduling staff.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to help customers.
• Established and maintained schedules.
• Cultivated positive rapport with customers at walk in counter to increase sales.
• Identified and communicated customer needs to supply chain buyer.