Linda Orth Wright
Mandeville,LA
Summary
Proven IT leader with a track record of meeting project deadlines, staying abreast of technology innovations, and effectively managing vendor relations. Adept at hiring technical staff, merging teams, and expanding staff numbers through coordination with distributed units. Known for strategic planning and collaboration to deliver customer-focused solutions.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Director-Senior Director, Data, Systems and Support Services
Office of Advancement/Tulane University
08.2013 - Current
- Provides system administration, programming and technical support for the university’s advancement application environment
- Provides supervision of data acquisition, data integrity, data entry, technical training and support service staff
- Acts as the catalyst for staff professional development planning and ongoing education
- Trains and manages staff toward prompt service and support outcomes
- Writes, tests and implements Oracle stored objects
- Chooses, implements and oversees application support including help desk support staff and support ticketing system
- Keeps abreast of current best practices and technology for data management
- Identifies opportunities for improvement to policies and procedures that govern data entry and the use of confidential data
- Develops and performs system integration with internal and external data sources; ensuring compliance with all security standards
- Provides support metrics and analyzes staff performance for annual strategic planning.
Senior Systems Developer
University Relations and Development/Tulane University
05.2011 - 08.2013
- Provides system administration, programming and technical support for the university’s advancement applications environment
- Analyze needs and develop interfaces with other campus systems
- Provided application security and user account management
- Performed data management and auditing, querying data for analysis and identification of anomalies
- Performed complex data transfers, interfaces, and conversion
- Documented all hardware/software configurations.
Director, Innovative Technology and Support Services
Technology Services/Tulane University
10.2008 - 01.2011
- Managed services to support user needs for technology adoption for productivity, communication, and teaching and learning goals
- Directed a diverse team of 25 support specialists; cultivating employees using customized professional development action plans
- Managed various hardware and software vendor relationships for the University
- Expanded Distributed Support Program to twice its size in two years
- Formed a working group of University IT leaders and led monthly collaborative sessions
- Managed annual $2.5 million budget
- Co-created the Technology Connection; an on-campus retail and repair store with Apple and Dell corporate partners
- Developed and maintained service level agreements with over 20 departments/schools/colleges for technical support services.
Manager/Director of Instructional Technology
Tulane University
03.1999 - 10.2008
- Acted as founding manager of the Innovative Learning Center for faculty use of technology in research and teaching
- Merged two technical teams of varying work cultures
- Developed project prioritization process, resulting in more appropriate project timelines for small projects
- Managed $2 million multi-account budget, including endowment funds; on budget each year
- Researched, selected, implemented and administered Tulane University's first course management system for enterprise-wide use
- Led efforts to re-architect high impact applications to adhere to security standards, including HIPAA compliance
- Created a comprehensive technology training program for those with varying levels of expertise
- Played an active role in the planning, design and build of the Innovative Learning Center facility.
Information Systems Specialist
A. B. Freeman School of Business/Tulane University
08.1997 - 03.1999
- Developed and managed official Business School Web sites and provided support for web-based academic activities
- Administered School web servers; hardware, software and account management
- Provided training and assistance to staff and faculty by developing multimedia projects for web-based delivery
- Served as Oracle database administrator and provided data support for all Business disciplines.
Multimedia Development Specialist
Computing Services/Tulane University
05.1993 - 08.1997
- Acted as Tulane University's first Webmaster, both for content and server administration
- Independently scripted the University's first web-based Admissions application and integrated it with the existing SIS system
- Designed and programmed award-winning self-paced learning course supplements.
Education
Masters of Business Administration - Management | Marketing
Tulane University
12.1999
Bachelor of Science - Computer Science
Tulane University
05.1993
Skills
- IT Strategic Planning and Direction
- IT Support Administration
- Vendor and Client Relations
- Budget Administration
- Team Building/Recruitment
- Performance Management
- Project Management
- Policy Development
- Technology Education
- Customer Service Advocate
- Application Development and Support
- Database Programmer
- Technology Integration Expertise
Certification
- Lean Six Sigma Green Belt Certification – Vanderbilt University
Presentations
- From Banner to Advance: Importing Student and Parent Data, Live 2015, New Orleans, Louisiana, 04/2015
- Tulane Faculty Symposium on Digital Trends: An experiment in instructional technology and outreach, ACM SIGUCCS Fall Conference 2007, Orlando, Florida, 10/2007
- A Comprehensive Activities Management Website for Tulane’s Freshman Intro to Engineering Course, American Society for Engineering Education Annual Conference & Exposition, Salt Lake City, Utah, 06/2004
Timeline
Director-Senior Director, Data, Systems and Support Services
Office of Advancement/Tulane University
08.2013 - Current
Senior Systems Developer
University Relations and Development/Tulane University
05.2011 - 08.2013
Director, Innovative Technology and Support Services
Technology Services/Tulane University
10.2008 - 01.2011
Manager/Director of Instructional Technology
Tulane University
03.1999 - 10.2008
Information Systems Specialist
A. B. Freeman School of Business/Tulane University
08.1997 - 03.1999
Multimedia Development Specialist
Computing Services/Tulane University
05.1993 - 08.1997
- Lean Six Sigma Green Belt Certification – Vanderbilt University
Presentations
- From Banner to Advance: Importing Student and Parent Data, Live 2015, New Orleans, Louisiana, 04/2015
- Tulane Faculty Symposium on Digital Trends: An experiment in instructional technology and outreach, ACM SIGUCCS Fall Conference 2007, Orlando, Florida, 10/2007
- A Comprehensive Activities Management Website for Tulane’s Freshman Intro to Engineering Course, American Society for Engineering Education Annual Conference & Exposition, Salt Lake City, Utah, 06/2004
Masters of Business Administration - Management | Marketing
Tulane University
Bachelor of Science - Computer Science
Tulane University
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