Linda Xochipa
Los Angeles,CA
Summary
Dedicated and empathetic Medical Assistant over 20 years offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
22
22
years of professional experience
Work History
Patient Navigator
Clinica Monsenor Oscar A. Romero
Los Angeles, CA
02.2023 - Current
- Provided assistance to patients and families with navigating the health care system.
- Assisted in scheduling appointments, tests, and procedures for patients.
- Monitored patient progress through follow-up calls and visits.
- Maintained accurate records of patient interactions and outcomes in electronic health record systems.
- Facilitated communication between physicians, specialists, nurses, social workers, insurance companies, employers.
- Compiled reports on patient navigation activities for management review.
- Developed strategies to reduce barriers encountered by patients in accessing care.
- Served as a liaison between healthcare providers and other departments within the organization.
- Screened patients for eligibility for state, local and federal assistance programs.
Medical Assistant
Molina Healthcare
Long Beach, CA
04.2021 - 05.2022
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Medical Assistant
Kaiser Permanente
Los Angeles, CA
01.2002 - 02.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Changed dressings on wounds to prevent infection and check for healing.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assisted back office patient processes to reduce office wait times.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Prepared treatment rooms for patient examinations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
Education
High School Diploma -
Theodore Roosevelt High School
Los Angeles06-2000
Skills
- Patient Service And Assistance
- Patient Relationship Management
- Patient Care Planning
- Scheduling Appointments
- Patient Outreach
- Patient Scheduling
- Patient Outreach And Follow-Up
- Patient Intake
- Attention To Detail
- Patient Escorting
- Proactive Problem Solving
- Problem Resolution
- Scheduling
- Emr
- Team Collaboration
- Effective Written And Verbal Communication
- Patient Rights
- Multitasking Ability
- Customer Service
- Spanish Fluency
- Creative Problem-Solving
- First Aid And Safety
- Patient Safety
- Critical Thinking Skills
- Quality Assurance
Accomplishments
- Recognition for years of service
- Recognition for being in the front line with Covid testing in 2020
- Recognition for being a team player.
References
References available upon request.
Timeline
Patient Navigator
Clinica Monsenor Oscar A. Romero
02.2023 - Current
Medical Assistant
Molina Healthcare
04.2021 - 05.2022
Medical Assistant
Kaiser Permanente
01.2002 - 02.2022
High School Diploma -
Theodore Roosevelt High School