Linda Young
Bloomsdale,MO
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Expertise in inventory management, customer service and inner-office operations. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Experience with electronic recordkeeping and insurance documentation. Handling of physicians schedules for appointments and vacations. Phone triage, and assist where needed. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Training new staff.
Overview
34
34
years of professional experience
Work History
Medical Secretary
St. Luke's Hospital
Chesterfield, MO
04.1995 - Current
- Greeted patients upon arrival, collected medical history and verified insurance coverage.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Transcribed doctor's orders into the electronic health record system.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Coordinated referrals between primary care physicians and specialists as required.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Performed data entry tasks related to patient information into various databases.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Managed physician calendar, scheduling patient appointments and procedures.
- Compiled physical and digital documents, charts, and reports.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Documented and responded to incoming correspondences to address questions.
- Participated in staff meetings and contributed to quality improvement initiatives.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Scheduled and confirmed patient appointments, surgeries, and medical consultations.
- Conducted follow-up calls to patients for appointment reminders and care instructions.
- Maintained medical records, ensuring accuracy, compliance, and confidentiality.
- Provided administrative support to medical staff, including data entry and document preparation.
- Coordinated and arranged for laboratory services and collected specimens.
- Demonstrated effective telephone etiquette by promptly addressing caller needs and directing calls to the relevant staff members.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Routed laboratory or diagnostic results to appropriate staff.
Cashier
Kmartcorp
Arnold, MO
03.1994 - 06.1995
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
Unit Secretary
St Luke's Hospital
Chesterfield, MO
04.1990 - 08.1991
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Organized laboratory specimens for pick-up by courier service.
- Managed the front desk area ensuring neatness at all times.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Provided patient information to facilitate timely admissions and discharges.
- Monitored unit supply levels and notified management of ordering needs.
- Retrieved physicians' paperwork, including lab test requests.
- Transcribed doctors' orders, including medication and lab test requests.
- Conducted patient intake interviews to collect medical information and insurance details.
- Communicated with management to facilitate efficient unit operation.
- Provided general support and assistance to the healthcare team as needed to facilitate unit operations.
- Supported the orientation of new staff by providing guidance on unit procedures and documentation.
- Compiled and filed medical reports, charts, and correspondence.
- Entered patient information into hospital databases with attention to detail and accuracy.
- Managed confidential information with discretion and in accordance with HIPAA guidelines.
- Monitored and ordered office and medical supplies to maintain inventory levels.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
- Assisted in patient admission and discharge processes, ensuring smooth transitions.
Education
High School Diploma -
Herculaneum High School
Herculaneum, MO06-1986
Skills
- Electronic Recordkeeping
- EMR Updating
- Medical terminology expertise
- Conflict resolution techniques
- Customer Service
- Patient Scheduling
- Provider Relations
- Medical Terminology
- Critical thinking abilities
- Office reception
- HIPAA
- Clinical Support
Custom
- I am involved in my church, and coordinate our First Impressions group for greeters
- I am also involved with the ALS Association
- Very family orientated
Timeline
Medical Secretary
St. Luke's Hospital
04.1995 - Current
Cashier
Kmartcorp
03.1994 - 06.1995
Unit Secretary
St Luke's Hospital
04.1990 - 08.1991
High School Diploma -
Herculaneum High School
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