Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Receptionist

Linda Zuccaro

Islip,NY

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Receptionist

Douglas Elliman
Sayville, NY
11.2018 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Responded to inquiries from callers seeking information.

Clerical/Data Entry Clerk

American Maintenance & Janitorial Services & Supplies
Babylon, NY
11.2015 - 02.2018
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.
  • Organized, sorted and checked input data against original documents.
  • Compiled data and reviewed information for accuracy prior to input.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Located and corrected data entry errors and reported to management.
  • Added documents to file records and created new records to support filing needs.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Verified accuracy of data before transcribing.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Verified data files prior to entry to maintain high data accuracy.
  • Documents completed work in appropriate logbooks.
  • Entered data into [Type] system according to formatting standards.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Compiled information and input into [Type] database.
  • Obtained scanned records and uploaded into database.
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery.
  • Identified data entry errors and reported to necessary departments.
  • Monitored database updates and verified for correctness.
  • Reviewed completed work for compliance with regulations.

Receptionist

Skills Unlimited
Bohemia, NY
05.2013 - 09.2015
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Clerical Temp

Brentwood Union Free School District
Brentwood, NY
03.2010 - 06.2013
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Interacted with customers by phone, email or in-person to provide information.
  • Responded to inquiries from callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Received and routed business correspondence to correct departments and staff members.
  • Maintained records of material flow, compiling and organizing related data.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Aide Vocational Temp

Islip School District
Islip, NY
03.2008 - 06.2010
  • Supported student learning objectives through personalized and small group assistance.
  • Provided support during classes, group lessons and classroom activities.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Provided support to help students with special needs learn and grow.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Assessed student social, emotional and academic needs to plan goals appropriately.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Adhered to predetermined behavior and academic plans and collaborated on adjustments.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Assisted and mentored students in groups of up to [Number] by reviewing lesson teachings and [Action].
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Delivered curriculum in both one-on-one lessons and group learning environments.

Waitress

Blue Dawn Diner
Islandia, NY
05.1992 - 02.2006
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Education

Associate of Arts - Business Administration

Suffolk Community College
Brentwood, NY

High School Diploma -

Franklin K Lane
Forest Hills NY
06.1976

Skills

  • Accounts Payable and Accounts Receivable
  • Appointment Coordination
  • Education Administration
  • Meeting Agenda Preparation
  • Data Entry
  • Customer Support Needs Assessment
  • Visitor and Customer Relations
  • Verbal and Written Communication
  • Sorting Materials
  • Clerical Support
  • Visitor Greeting
  • Microsoft Word
  • Positive Attitude and Energetic
  • Records Management Software
  • Answering and Directing Calls
  • Confidentiality and Data Protection
  • Telephone Etiquette
  • Optimizing Team Performance
  • Strong Organizational Skills
  • Microsoft Access
  • Greeting and Seating Clients

Accomplishments

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Certification

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Timeline

Receptionist

Douglas Elliman
11.2018 - Current

Clerical/Data Entry Clerk

American Maintenance & Janitorial Services & Supplies
11.2015 - 02.2018

Receptionist

Skills Unlimited
05.2013 - 09.2015

Clerical Temp

Brentwood Union Free School District
03.2010 - 06.2013

Aide Vocational Temp

Islip School District
03.2008 - 06.2010

Waitress

Blue Dawn Diner
05.1992 - 02.2006

Associate of Arts - Business Administration

Suffolk Community College

High School Diploma -

Franklin K Lane

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Linda Zuccaro