LINDA A. AKANJO

Hired to work on multiple projects with C-suite leaders whiles developing leadership skills and learning the various sub-divisions in the finance departments

Key contributions:

• Provided insightful and actionable recommendations for executive decision making through financial and data analysis
• Led project on expanding sales tax exemption on infusion drugs for specific diseases by identifying all qualifying facilities, accounts, and maximizing tax savings by 50%
• Reviewed and evaluated lean projects across the system, helping to capture over $ 1.7 million in cost savings on 22 projects
• Created a template to identify accounts with high outstanding balances, incomplete status, and high-risk levels for prioritization during month-end reconciliation
• Produced and managed financial reports and COVID reporting dashboards for executive leadership and state reporting requirements

Hired to identify bottlenecks in patient accounts workflow, optimize processes, and manage outsourced accounts

Key Contributions:

• Managed up 20 work queues to ensure optimal patient accounts processing
• Reconciled 1000’s of accounts as part of Transplant cases workflow optimization project
• Collaborated with billing and HIM teams to ensure timely resolution of claim errors and payer-specific issues
• Monitored vendors’ performance by conducting quality audits and identified areas for workflow improvement
• Created white papers/ tip sheets on work processes for team member training
• Analyzed payer data to identify trends in denials, maximize reimbursement, and lower A/R.

Recruited to schedule and confirm appointments for patients, verify medical insurance, follow up on claims, and other administrative tasks as needed

Key Contributions:

• Increased patient experience by attending to patients professionally and promptly
• Trained new team members on various work queue workflows
• Continuously exceeded daily quotas, and reduced claim denials by correcting discharged not billed (DNB) and registrations errors
• Resolved hundreds of claim errors, saving the hospital estimated $50,000 in write-offs.

Hired to serve as a face for the bank, complete client banking transactions, and provide customer-obsessed service

Key contributions:

• Delivered exceptional customer obsession, earning numerous mentions in customer satisfaction surveys
• Identified customers' needs and referred them to bankers to grow bank products and services and expand client relationships
• Reduced wait times in the branch by introducing customers to digital banking options
• Managed daily financial transactions and personal information for customers to accurately illustrate the financial position of the bank.

Recruited to provide financial advice to clients and recommend insurance products, market, and sell insurance products, and service clients' policies

Key contributions:

• Created new leads of potential clients through referrals to promote insurance services leading to 30% increase in meetings
• Marketed insurance products to community groups yielding over $15000 policy sales for four consecutive months exceeding quotas
• Determined financial needs and educated clients on coverages, personal budgeting, retirement planning and college savings
• Managed a book of business by servicing existing policies per customer request