Linda A. Fleegle
Bracey,VA
Summary
Academic Advisor with achieved success effectively instructing Business School and Military Students to succeed in Undergraduate educational programs using proven teaching methods. Advises incoming freshman and upperclassmen in decisions on class registration, achievement and career goals while working to achieve student persistence, success and satisfaction as quality metrics.
Overview
37
37
years of professional experience
Work History
ACADEMIC ADVISOR
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Remote
08.2022 - Current
- Manage a caseload of approximately 250 students effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Enhance student success by developing and implementing comprehensive academic plans.
- Improve retention rates by providing personalized guidance to students at various stages of their academic journey.
- Promote a positive learning environment with effective communication and collaborative problem-solving strategies.
- Assist students in identifying career goals and aligning them with appropriate academic programs.
- Provide ongoing support for students experiencing academic difficulties, resulting in improved performance.
- Develop strong relationships with students, providing mentorship and fostering personal growth.
- Serve as a liaison between students, faculty, staff, and administration to address concerns or conflicts that arose during the course of study.
- Promote online student resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Participate in professional development activities to stay current on best practices in higher education advising.
- Develop and implement individualized academic plans for students.
- Monitor student progress to drive successful academic outcomes.
- Work with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Maintain accurate records of student progress, ensuring timely updates and interventions as needed.
- Consistently have the highest registrations each term by an average of 110%, have the highest student engagement rates in the 40% range,, and have been nominated by students for a Staff Excellence Award for 2024.
ADMISSION COUNSELOR, UNDERGRADUATE MILITARY AND NURSING TEAM
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Remote
11.2020 - 08.2022
- Managed a pipeline of prospective students throughout the entire admission cycle from inquiry to application, funding, and registration
- Counseled students on degree programs, transfer credits, funding options, and everything else related to the admissions process
- Achieved and surpassed targeted goals for each term, by as much as 45%
- Named to the Top 30 on the Admission Counselor floor of 300+ during first term
- Named to the 65+ Club
- Mentored new hires to the team and assist in training them
- Worked with Military and Nursing populations, who require expert knowledge for their specific needs.
REHAB CASE MANAGER/OFFICE MANAGER
ENCOMPASS HEALTH AND REHABILITATION HOSPITAL
04.2019 - 07.2020
- Managed patients’ admission to discharge process through coordination of services, meeting with patients and families, participating in team conferences, conducting case-management assessments on incoming patients, educating patients and families on the rehab process, making referrals to other levels of care, and advocating for patients throughout the healthcare continuum.
- Maintained high patient satisfaction through post-discharge phone surveys to ensure correct medications and services were provided upon discharge
- Managed the case management office for the entire team.
BENEFITS CONSULTANT/CONTRACT ENROLLER
CIGNA
04.2019 - 01.2020
- Conducted world class enrollment events for Cigna accounts throughout New England
- Presented benefit training sessions for employees to help them better understand their benefits, from group sizes of 20 to 250! Served as the Engagement Consultant for the account when the EC was unavailable to attend
- Worked to solve any enrollment issues, concerns, or benefit problems during enrollment event
- Position required NH State Licenses in Life, Health and Accident.
INDEPENDENT AGENT/BENEFITS CONSULTANT
AFLAC
07.2018 - 03.2019
- Consulted with local business owners about supplemental benefits for their employees, rising costs of healthcare, and hiring and retaining of staff
- Advised clients about supplemental benefits and life insurance products
- Conducted open enrollment sessions for employees at new accounts.
- Achieved bonus milestones for total annual premium sold within a set timeframe for new Associates.
- Enhanced client satisfaction by providing personalized insurance solutions tailored to individual needs and preferences.
- Secured new clients through effective networking, relationship building, and referral generation.
- Streamlined administrative tasks for improved efficiency in underwriting processes and policy management.
- Maintained up-to-date knowledge of industry trends and product offerings to provide informed recommendations to clients.
- Built strong rapport with clients, fostering lasting relationships and promoting trust in my expertise as an Independent Agent.
ACCOUNT MANAGER/HOSPICE LIAISON
AMEDISYS HOSPICE
07.2017 - 06.2018
- Conducted daily sales calls to current and new referral sources, in order to expand hospice services in a new geographic market
- This included acute care hospitals, nursing homes, assistive living facilities and personal care agencies
- Conducted training for referral sources, community groups, and families on the role of hospice, with specific trainings on hospice working with end-stage congestive heart failure/COPD and end-stage dementia populations.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
ACCOUNT MANAGER/CLINICAL ADMISSIOS DIRECTOR
GENESIS HEALTHCARE
11.2001 - 06.2017
- Successfully achieved census budget goals, increased referrals by 34%, increased admissions by 29%, and maintained a yearly referral to admission conversion ratio of 85%
- Developed long-term working relationships with physicians, nurses, case managers, and hospital administrators throughout my tenure, and went from the least preferred provider to most preferred provider for skilled rehab
- Clinically reviewed and accepted patients into rehab centers, verified and counseled patients on their insurance coverage and benefits, and coordinated patient and family meetings
- Trained all new CAD staff
- Conducted training and educational sessions for referral sources
- Strong knowledge of the Medicare and Medicaid programs, as well as private insurance.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
ADMISSIONS DIRECTOR
SUN HEALTHCARE
08.1999 - 11.2001
CLINICAL LIAISON
REHABCARE CORPORATION
08.1996 - 03.1999
ON-CAMPUS RECRUITMENT/JOB LISTINGS MANAGER
AMERICAN UNIVERSITY CARERR CENTER
08.1987 - 08.1996
- Managed the On-Campus Recruitment Program where employers would interview graduating students on-site
- Recruited employers, coordinated interview schedules, advised students on interview questions, preparedness, and follow-through
- Organized and hosted two annual Job Fairs for the University
- The Annual Career Expo was a 100+ employer job fair for graduating students each Spring
- The International Student Job Fair was a consortium of 12 area colleges and universities with multi-national corporations on-site to hire foreign national students to return to their host countries after graduation
- Supervised a full-time staff of three, along with several interns in the department as well.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
Education
Bachelor of Arts - International Studies
12.1992
Skills
- Strategic Decision-Making
- Resource Identification
- New Student Orientation
- Academic Counseling
- Student Advocacy
- Course Planning and Organization
- Excellent Oral and Written Communication
- Active listening
- Strong communication
- Attention to detail
- Empathy and understanding
- Advising expertise
- Problem-solving abilities
- Time management
- Student Support
- Student Registration
- Relationship Development
- Problem-Solving
- Time management
- Academic Support
- Relationship Development
- Problem-Solving
Timeline
ACADEMIC ADVISOR - SOUTHERN NEW HAMPSHIRE UNIVERSITY
08.2022 - Current
ADMISSION COUNSELOR, UNDERGRADUATE MILITARY AND NURSING TEAM - SOUTHERN NEW HAMPSHIRE UNIVERSITY
11.2020 - 08.2022
REHAB CASE MANAGER/OFFICE MANAGER - ENCOMPASS HEALTH AND REHABILITATION HOSPITAL
04.2019 - 07.2020
BENEFITS CONSULTANT/CONTRACT ENROLLER - CIGNA
04.2019 - 01.2020
INDEPENDENT AGENT/BENEFITS CONSULTANT - AFLAC
07.2018 - 03.2019
ACCOUNT MANAGER/HOSPICE LIAISON - AMEDISYS HOSPICE
07.2017 - 06.2018
ACCOUNT MANAGER/CLINICAL ADMISSIOS DIRECTOR - GENESIS HEALTHCARE
11.2001 - 06.2017
ADMISSIONS DIRECTOR - SUN HEALTHCARE
08.1999 - 11.2001
CLINICAL LIAISON - REHABCARE CORPORATION
08.1996 - 03.1999
ON-CAMPUS RECRUITMENT/JOB LISTINGS MANAGER - AMERICAN UNIVERSITY CARERR CENTER
08.1987 - 08.1996
AMERICAN UNIVERSITY - Bachelor of Arts, International Studies