LINDA ALAINA KELLEY
Union,SC
Summary
Accomplished professional with a diverse skill set and extensive experience in leadership, training, auditing, bookkeeping, invoice management, scheduling and loan funding.
Demonstrated ability to lead teams effectively, deliver comprehensive training programs, conduct thorough audits, maintain accurate financial records, manage invoices efficiently, allocate appropriate resources, and facilitate loan funding processes.
Seeking a challenging position where I can leverage my multifaceted expertise to drive results and contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Manager
Starbucks
07.2021 - Current
- Skilled in the onboarding and training of baristas and barista trainers.
- Obtained District Trainer position which included the responsibility of teaching and developing new Starbucks Managers and Assistant Managers.
- Improved Customer Connection score, leading to a 40% sales increase.
- Upheld Starbucks’ brand image by auditing and enforcing all regulations and compliance standards.
- Defined clear targets, objectives, and expectations to team members including: sales, employee performance, brand standards, etc.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Conducted monthly inventory counts to reconcile physical stock with records.
- Recorded and paid invoices with emphasis on purchases versus sales, exceeding profit goals averaging over 65% profits monthly.
Senior Funding Specialist
American Credit Acceptance
09.2022 - 07.2023
- Consistently achieving or exceeding goal of 3 deals worked per hour.
- Validated details of loan applications and closing documentation.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Analyzed credit reports to assess risk.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Communicated with clients to obtain proof of income, proof of residence, and other supporting documents.
- Remained well informed on loan regulation changes, processing loan applications in compliance with current laws.
Pharmacy Technician
CVS
01.2021 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Committed to maintaining strict confidentiality and upholding the highest ethical standards.
- Stocked, labeled, and inventoried medication.
- Processed patient prescriptions and insurance.
- Collected co-payments or full payments from customers.
- Filled prescriptions, prepared prescription labels, and communicated provider's instructions to the patient.
Customer Service Manager & Book Keeper
Ingles Markets
06.2017 - 01.2021
- Lead Policies and Procedures training.
- Resolved crisis and conflict matters to maintain a favorable relationship with customers and store associates.
- Managed 50+ associates.
- Scheduled with UKG Kronos.
- Accurately documented the business' cash flow through physical and digital record keeping.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Identified accounting errors when cross-referencing documents and database information.
Skills
- Customer Service - 6 years
- Loan Origination - 1 year
- Leadership and Management - 6 years
- Training and Development - 6 years
- Excel Proficiency - 1 year
- Microsoft Proficiency - 1 year
- Data Entry - 6 years
- Scheduling and Onboarding - 6 years
- Financial Records and Processing
- Bookkeeping
- Profit and Loss Statements
- Pharmacy
- Regulatory Knowledge
- Auditing Processes
- Compliance Oversight
Timeline
Senior Funding Specialist
American Credit Acceptance
09.2022 - 07.2023
Manager
Starbucks
07.2021 - Current
Pharmacy Technician
CVS
01.2021 - 07.2021
Customer Service Manager & Book Keeper
Ingles Markets
06.2017 - 01.2021