Linda Alejandra Paz Ramos
Houston,TX
Summary
A hardworking, organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
United Human Services
04.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Administrative Assistant
Automation Personnel Services
03.2023 - 03.2023
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Secretary
Chavez Multiservice
10.2022 - 03.2023
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Collected personal information from customers to accurately document requests.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Processed cash, credit and debit transactions accurately, limiting discrepancies.
- Acted as first point of contact for visiting clients and customers.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Ran errands and provided general office support in a professional environment.
- Filled out paperwork required for title transfers
- Made sure everything was in order with transfer application
Server
Holiday Inn & Suites Houston Westpark
12.2017 - 03.2020
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
- Cultivated warm relationships with regular customers.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Served food and beverages promptly with focused attention to customer needs.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supported needs of 5 - person wait staff who attended to specific needs of countless customers daily for Hotel restaurant with social relevancy and intentionality
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Mama Fu's Asian House
01.2016 - 08.2016
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Bussed and reset tables to keep dining room and work areas clean
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Explained menu items and suggested appropriate options for food allergy concerns
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
Education
Associate of Arts -
Lone Star College
Cypress, TXHigh School Diploma -
Cypress Springs High School
Cypress, TX06.2015
Skills
- Attention to Quality
- Customer Relations
- Filing
- Phone Call Answering
- Self Starter
- Administrative Support
- Customer and Client Relations
- PC Proficiency
- Excel Spreadsheets
- Customer Service
- Microsoft Office
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Japanese
Elementary
Timeline
Administrative Assistant
United Human Services
04.2023 - Current
Administrative Assistant
Automation Personnel Services
03.2023 - 03.2023
Secretary
Chavez Multiservice
10.2022 - 03.2023
Server
Holiday Inn & Suites Houston Westpark
12.2017 - 03.2020
Server
Mama Fu's Asian House
01.2016 - 08.2016
Associate of Arts -
Lone Star College
High School Diploma -
Cypress Springs High School
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