Linda Ann "Linda" Yoshimoto
'Ewa Beach
Summary
Performance-driven banker and leader with proven expertise at Bank of Hawaii in team leadership and strategic planning. Successfully enhanced branch performance through innovative business growth strategies and robust relationship building. Adept at coaching and mentoring, fostering high-performance teams that consistently exceed sales goals and improve operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Vice President & Branch Manager III
Bank of Hawaii
07.2022 - Current
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
- Adhered to established compliance procedures and policies to meet or exceeds expectations.
- Implemented policies to improve efficiency and team performance.
- Built and lead high-performance team focused on achieving sales and service goals.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
- Developed strategic plans for day-to-day financial operations.
- Identified opportunities to improve business process flows and productivity.
- Increased company growth through collaboration with sales and marketing departments.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management and peers to develop strategic initiatives and long term goals.
- Managed financial, operational and human resources to optimize business performance.
- Formulated and executed strategic initiatives to improve product offerings.
- Communicated business performance, forecasts and strategies to market leaders to increase effectiveness.
- Cultivated market-wide culture of innovation and collaboration.
AVP & Assistant Banking Center Manager
Bank of Hawaii
10.2021 - 07.2022
- Built and lead high-performance team focused on achieving sales and service goals.
- Implemented policies to improve efficiency and team performance.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Supported Banking Center Manger with special projects and additional job duties.
- Developed strategic plans for day-to-day financial operations.
AVP & Special Loan Coordinator Lead
Bank of Hawaii
02.2021 - 10.2021
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
AVP & Senior Relationship Banker
Bank of Hawaii
07.2017 - 01.2021
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Answered customer questions and explained available financial services and options to assist with their financial security.
Assistant/Branch Manager
Bank of Hawaii
08.2010 - 07.2017
- Reduced operational risks and loss, while maintained branch compliance.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Consumer Banking Representative
Bank of Hawaii
01.2008 - 07.2010
- Applied basic consultative skills when interacting with customers and determined specific financial needs.
- Demonstrated operational excellence by helping banking center to achieve satisfactory risk.
- Engaged in outbound calling and needs assessments and generated qualified referrals and sales.
- Participated in telemarketing and other banking center calling and marketing initiatives.
- Processed customer transactions promptly, minimizing wait times.
- Sold and cross-sold bank products to new and existing customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Teller/New Accounts Representative
Armed Forces Bank N.A.
07.2005 - 10.2007
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Bachelor of Science - Psychology
Chaminade University of Honolulu
Honolulu05-2023
Skills
- Team leadership
- Performance monitoring and evaluation
- Training and mentoring
- Relationship building
- Business growth and marketing strategies
- Strategic planning
- Operations management
- Coaching and mentoring
- Decision-making
- Results-driven
Certification
- Certified SOH Notary Public
Timeline
Vice President & Branch Manager III
Bank of Hawaii
07.2022 - Current
AVP & Assistant Banking Center Manager
Bank of Hawaii
10.2021 - 07.2022
AVP & Special Loan Coordinator Lead
Bank of Hawaii
02.2021 - 10.2021
AVP & Senior Relationship Banker
Bank of Hawaii
07.2017 - 01.2021
Assistant/Branch Manager
Bank of Hawaii
08.2010 - 07.2017
Consumer Banking Representative
Bank of Hawaii
01.2008 - 07.2010
Teller/New Accounts Representative
Armed Forces Bank N.A.
07.2005 - 10.2007
Bachelor of Science - Psychology
Chaminade University of Honolulu
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