Linda C. Flores
Lytle,TX
Summary
Friendly and professional with a strong understanding of business operations and a proactive approach to problem-solving. Highly articulate and well-spoken, with a reputation for reliability and punctuality. Committed to supporting the team and contributing to business success by taking on any task as needed. Exceptional customer service skills, combined with expertise in insurance and billing verification. Experienced in providing comprehensive support to both doctors and patients."
Overview
33
33
years of professional experience
Work History
Email Communication Associate
Qualfon USA
07.2021 - Current
- Promptly and professionally respond to an average of 70 customer emails with accuracy and attention to detail.
- Identify and assess customer needs to drive satisfaction while meeting sales targets and productivity goals.
- Craft clear, concise, and grammatically correct email responses that align with the company's tone and style.
- Navigate multiple systems seamlessly to deliver prompt, courteous, and accurate information to customers.
- Utilize telephony, email, and chat technologies to efficiently resolve end-user inquiries.
Ophthalmology Medical Scheduler
Eyedeal Vision
04.2020 - 07.2020
- Managed patient documentation, ensuring seamless check-in and check-out processes, accurate charting, and insurance record maintenance.
- Establish and maintain insurance profiles, ensuring accurate data collection and verification for seamless billing processes.
- Collected patient payments and securely scanned identification and insurance cards.
- Verified patient insurance coverage through online insurance portals.
- Provided outstanding customer service by exceeding expectations and delivering exceptional support for all needs.
- Skilled at working independently and collaboratively in a team environment.
Enrollment & Attendance Coordinator
NISD
07.2003 - 06.2019
- Precisely recorded and managed student data, including schedules, personal details, and attendance.
- Facilitated seamless enrollment, transfer, and withdrawal processes, ensuring efficiency and accuracy.
- Organized and maintained a structured filing system, enabling quick retrieval of records and essential documents.
- Cultivated strong collaborative relationships with teachers, administrators, parents, and students.
- Assisted administration in updating and implementing student attendance policies, enhancing efficiency and compliance.
Customer Service Representative
Security Service Federal Credit Union
10.1991 - 03.2002
- Handled seamless transactions, including deposits, plan contributions, and supply purchases for checks and new card issuance.
- Ensured secure fund management while strictly adhering to banking procedures and legal regulations.
- Collaborated seamlessly with a diverse team to achieve daily objectives and drive long-term success.
- Maintained updated records of all financial transactions to support traceability.
- Provided strategic financial advice to senior management and stakeholders.
Education
High School Diploma -
John Jay High School
San Antonio, Tx07.1990
Skills
- Exceptional Attention to Detail
- Proficient in Record-Keeping and Data Management
- Skilled in Data Entry and Records Maintenance
- Expert in Call Management and Customer Service
- Commitment to Accuracy and Quality Control
- Experienced in Cultivating a Positive and Efficient Work Environment
- Proficient in Digital Communication and Reporting Tools
Timeline
Email Communication Associate
Qualfon USA
07.2021 - Current
Ophthalmology Medical Scheduler
Eyedeal Vision
04.2020 - 07.2020
Enrollment & Attendance Coordinator
NISD
07.2003 - 06.2019
Customer Service Representative
Security Service Federal Credit Union
10.1991 - 03.2002
High School Diploma -
John Jay High School
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