Linda Gilbert
Minden,NV
Summary
I am a responsible hard worker who cares passionately about the Veterans and their families, and the healthcare given them. I am a strong team player and show respect to my coworkers and the people around me, I have strong work ethics and pride myself in completing my work in a timely manner and to the best of my ability.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
Carson Valley Health
07.2025 - Current
- Coordinated patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Facilitated insurance verification and pre-authorization processes, enhancing patient experience and operational efficiency.
- Assisted patients in navigating healthcare services, providing clear information on procedures, scheduling, and billing inquiries.
- Managed appointment scheduling systems to optimize patient flow and reduce wait times across departments.
Advanced Medical Support Assistant GS-06
Department of Veterans Affairs
09.2021 - 06.2025
- Evaluating patient information and clinic schedule lists to determine whether patient is vested.
- Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers and other agencies.
- Participate in team huddles and team meetings to manage and plan patient care.
- Scheduling patient appointments.
- Develop and manage a tracking system for follow up care such as tests, consults, etc.
- Maintain RTC orders that providers enter for the next follow up appointment that the patient is due for return.
- Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., x-ray, lab work)
- Request any records, images for established or new patients the provider might need from outside facility.
- Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
- Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.
- 40 hours per week.
Tax Examining Clerk GS-05
Internal Revenue Service
03.2020 - 08.2021
- Receive/Review all incoming tax returns.
- Code each line of each tax return on current and back year taxes.
- Research pertinent tax data through IDRS, accounting records, telephone contact, IRS officials or other agencies.
- Refer possible violations of tax law or cases requiring examination determinations or legal determinations of the tax code.
- 40 hours per week.
Advanced Medical Support Assistant GS-06
Department of Veterans Affairs
06.2015 - 06.2018
- Evaluating patient information and clinic schedule lists to determine whether patient is vested.
- Scheduling patient appointments, calls to reschedule when necessary and make return appointments as needed.
- Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
- Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
- Develop and manage a tracking system for follow up care such as consults, tests, etc.
- Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.
- Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to their supervisor.
- Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up action
- 40 hours per week.
Travel Clerk/Financial Accounts Tech GS-06
Department of Veterans Affairs
11.2007 - 06.2015
- Thorough knowledge of VA regulations, programs, guidelines and local policies and procedures as they relate to Beneficiary Travel.
- Analyzing claims or invoices to determine propriety of payment to include required certifications by authorized officials, compliance with travel guidelines, provisions, price agreements, and/or other directive material.
- Determining the adequacy of the invoice and the amount to be paid.
- Checking for accuracy, adequacy of documentation or citations, compliance with regulations and justification
- Reviewing documents authorizing payments of benefits and determines the proper amount due and processes the necessary payment transaction(s).
- Generating correspondence including letters transmitting adverse decisions or requests for additional information.
- Bill of collections
- Utilize 1358 funding for openings as well as increases/decreases.
- Process overpayments/fraudulent claims for Federal Bill of Collections
- 40 hours per week.
Education
General Studies
Fresno Adventist Academy
Fresno, CA06-1978
Business
Fresno City College
Fresno, CA01-1979
Certificate of Technical Studies - Medical Terminology/Anatomy Physiology
Fresno Adult Education
Fresno01-2005
Skills
- Customer service
- HIPAA compliance
- Strong empathy
- Team collaboration
- Relationship building
- Conflict resolution
- Medical terminology
- Multitasking and organization
Timeline
Patient Access Representative
Carson Valley Health
07.2025 - Current
Advanced Medical Support Assistant GS-06
Department of Veterans Affairs
09.2021 - 06.2025
Tax Examining Clerk GS-05
Internal Revenue Service
03.2020 - 08.2021
Advanced Medical Support Assistant GS-06
Department of Veterans Affairs
06.2015 - 06.2018
Travel Clerk/Financial Accounts Tech GS-06
Department of Veterans Affairs
11.2007 - 06.2015
General Studies
Fresno Adventist Academy
Business
Fresno City College
Certificate of Technical Studies - Medical Terminology/Anatomy Physiology
Fresno Adult Education
Awards and Acknowledgements
Certificate of Special Congressional Recognition February 3rd, 2011, Outstanding E-Performances for: 2016, 2022, 2023 and 2024
I enjoy Photography and have made several calendars out of my photos
Certificate of Special Congressional Recognition
Outstanding E-Performances for the Department of Veterans Affairs for; 2016, 2022, 2023 and 2024