Linda Casey
Centennial,CO
Summary
Positive and caring student support professional with upbeat attitude and detail-oriented approach to meeting all student needs. Highly organized, proactive and flexible with strong critical thinking and planning abilities.
Overview
20
20
years of professional experience
Work History
Student Services Representative
College For Financial Planning
05.2007 - Current
- Updated account information to maintain student records.
- Provided information and coordinated referrals for available programs.
- Performed wide range of data entry and information retrieval using multiple systems to support students.
- Collaborated with multiple departments to resolve student problems.
- Processed name change, designation verification, and accounting renewal forms.
- Implemented retention strategies to improve outcomes.
- Monitored curricula and course sequencing.
- Advocated for students to access available resources.
- Provided resources to support students in achieving career goals.
- Monitored student progress to drive successful academic outcomes.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered average of 25-50 customer telephone calls per day to avoid on-hold wait times.
- Participated in multiple College committees, including Policies and Procedures, and Compliance.
Contact Center Representative
University Of Phoenix
12.2003 - 05.2007
- Responsible for achieving these goals - Schedule, assign, and retain 30 to 40 appointments per month for enrollment counselors (was assigned various states in addition to Lone Tree Campus.)
- Complete 180 to 200 outbound calls per day
- Produce various reports when requested by immediate supervisor
- Assign leads to various Contact Center Representatives
Finance Representative
University Of Phoenix
12.2003 - 05.2007
- Responsible for performing campus level specific and general financial duties for degree seeking students throughout each student’s program.
- Responsible for supporting campus financial and accounting processes by assisting campus personnel
and students to ensure financial processes are completed in compliance with established federal and state regulations and company policies. - Met with current students to provide individual financial counseling.
Skills
- Strong administrative skills
- Independent worker
- Ability to manage multiple concurrent deadlines
- Ability to learn and adapt to new systems quickly
- Creative thinker
- Excellent customer service
- Positive attitude and friendly demeanor
- Experience working in complex record systems
References
Kristen Sanborn from Commerce Bank (Previous co-worker)
Ph. 303-210-7736
Spencer Cameron from College for Financial Planning (Previous supervisor)
Ph. 303-517-1477
Christi Heinrich from Kaplan North America (Previous co-worker)
Ph. 303-803-5365
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