Linda "Dia" Cronan
San Antonio,TX
Summary
Dynamic leader with proven expertise in shipping coordination and team leadership honed at Lil' Red's Boiled Peanuts. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional verbal communication and problem-solving skills. Achieved significant reductions in order errors, demonstrating a commitment to efficiency and quality service.
Energetic and organized professional with proactive approach to logistics and supply chain management.
Diligent Executive Assistant with background in providing comprehensive support to senior executives. Successfully coordinated high-priority projects and streamlined office operations. Demonstrated proficiency in calendar management and travel arrangements.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Shipping Manager
Lil' Red's Boiled Peanuts
07.2021 - Current
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Maintained positive relationships with representatives of UPS, FedEX and USPS shipping companies.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Streamlined shipping processes by implementing efficient packing and tracking systems.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Promoted brand at industry events and through ongoing networking efforts.
- Utilized shipping software to generate labels, track packages, and update shipment status in
real-time.
Small Business Co-Owner and Office Manager
DT Foundation Repair
11.2014 - 07.2021
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Maintained compliance with industry regulations and updated policies accordingly to protect both customers'' interests as well as those of small business itself.
- Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
- Consulted with customers to assess needs and propose optimal solutions.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Executive Assistant to the CEO
Liberto Management Company
03.2006 - 10.2014
- Coordinated executive schedules to optimize time and efficiency.
- Improved office operations by managing supply inventory and vendor relations.
- Managed communication flow for senior executives, ensuring timely responses.
- Facilitated travel arrangements, contributing to seamless executive trips.
- Enhanced meeting productivity by preparing agendas and compiling reports.
- Maintained confidentiality of sensitive information, fostering trust.
- Monitored executive correspondence to ensure timely follow-ups.
- Prepared executive presentations for key stakeholder engagement.
- Managed office operations, supporting staff and executive needs.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
Executive Administrative Assistant
Center of Excellence in Disaster Management
04.2002 - 01.2006
- Contract employee to The Center of Excellence US Pacific Command, Tripler Army Medical Center.
- Interacted with high ranking and prominent U.S. military Flag Officers, foreign government, military and civilian officials in formal and informal settings; worked with and in foreign countries.
- Reviewed content of incoming materials and briefed Director regarding important issues or conflicts. Assessed urgency and importance of situations and took appropriate action. Enhanced Executive's effectiveness by providing information management support.
- Ensured, in Director's absence, that requests for action and information are furnished in a timely manner. Represented Director through telephone and personal contacts. Coordinated extensive travel arrangements for Director.
- Attended six overseas Peacekeeping seminars as Administrative Project Manager/Travel Coordinator. Completed travel requirements and all administrative
duties for events. Handled travel details for attendees with U.S. Embassies in more than 20 foreign countries; coordinated meeting rooms, hotel rooms, meals and seminar requirements with hotel staff; and worked with Public Relations staff to ensure protocol is followed for VIP's and Press officials. These events were held in Tokyo, Japan; Seoul, Korea; Manila, The Philippines; Bangkok, Thailand; and Ulaanbaatar, Mongolia. - Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently, allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance, Prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Organized and updated schedules for executives.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Skills
- Verbal and written communication
- Interactive communication skills
- Shipment processing
- Complaint management
- Meticulous attention to detail
- Professional and mature
- Teamwork
- Customer service
- Time management
- Executive support
- Organizational skills
- Data entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shipping Manager
Lil' Red's Boiled Peanuts
07.2021 - Current
Small Business Co-Owner and Office Manager
DT Foundation Repair
11.2014 - 07.2021
Executive Assistant to the CEO
Liberto Management Company
03.2006 - 10.2014
Executive Administrative Assistant
Center of Excellence in Disaster Management
04.2002 - 01.2006
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