Linda E Branch
Restaurant General Manager
Norfolk,Va
Summary
To obtain fulltime employment in a growing company to further knowledge in Customer Service who will also allow advancement within the company. Driven Managing Partner with distinguished knowledge of the restaurant industry. Successful at increasing profits and efficiency while decreasing waste. Adept at maintaining a functional and productive restaurant atmosphere while remaining focused on long-term monetary goals.
Overview
9
9
years of professional experience
Work History
Managing Partner
KFC Taco Bell
07.2019 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Assistant Manager
Dollar Tree 2420 East Little
08.2017 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Scan Coordinator/Back up
Harris Teeter
03.2014 - 01.2018
- Price Changes Store scan audits & Mark up / Mark downs
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
Education
Diploma - General Studies
Shabazz High
Skills
- Interviewing Expertise
- Kitchen Safety Knowledge
- Building Trust and Relationships
- Food Preparation and Safety
- Monitoring Food Preparation
- Complex Problem-Solving
- Conflict Resolution Techniques
- Reconciling Differences
- Kitchen Equipment Operation
- Calm and Pleasant Demeanor
- Fire Safety Regulations
- Control of Expenses
Timeline
Managing Partner
KFC Taco Bell
07.2019 - Current
Assistant Manager
Dollar Tree 2420 East Little
08.2017 - 07.2018
Scan Coordinator/Back up
Harris Teeter
03.2014 - 01.2018
Diploma - General Studies
Shabazz High
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