Summary
Overview
Work History
Skills
Timeline
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Linda Gail Sanders

Summary

Dedicated professional and demonstrated strengths in customer service, time management and trend tracking. Proficient at troubleshooting problems and building successful solutions. Excellent verbal and written communications with strong background securing positive relationships and exceeding goals.

Willing to take on any task to support team and help business succeed. Offers strong sales and collection abilities. Excellent tax preparer with long term experience.

Overview

10
10
years of professional experience

Work History

Dispatch/Receiving Office Manager

Hill's Ace Hardware & Lumber
03.2022 - Current
  • Communicate with Customers and Salesmen to schedule deliveries. Ensure materials pulled for orders are correct and complete before deliveries.
  • Schedule any pick ups of left over materials, verify and issue credits to customers.
  • Resolve any issues with incorrect materials, doors or windows with customers and vendors.
  • Receive and verify any materials, doors and window deliveries.
  • Maintained strong vendor relationships through timely communication and efficient resolution of issues.
  • Scheduling and time management of all employees in my department.
  • Addressed employee performance issues promptly through constructive feedback and coaching opportunities, fostering a supportive work environment focused on growth and improvement.
  • Managed inbound freight scheduling to ensure smooth operations within the receiving department while minimizing costs.

Branch Manager

Credit Central, LLC
06.2019 - 01.2022
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions by ensuring quality customer service and resolving issues promptly.
  • Oversaw credit application and reviewed credit reports to determine customer credit worthiness and loan qualifications.
  • Completed preparation and submission of individual and corporate tax returns and refunds at state and and federal level.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently for monthly quota.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Maintained friendly and professional customer interactions.
  • Strengthened relationships with key customers, securing long-term partnerships and driving revenue growth.

Branch Manager

Western Finance Loan & Tax
11.2014 - 05.2019
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Examined customer loan applications for loan approvals and denials.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Created and executed marketing strategies, increasing brand awareness and attracting new customers.
  • Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Completed and submitted individual and corporate tax returns at state and federal level.

Skills

  • Scheduling expertise
  • Warehouse operations
  • Freight management
  • Shipping procedures
  • Order fulfillment
  • Lean principles
  • Teamwork and collaboration
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Administrative support

Timeline

Dispatch/Receiving Office Manager

Hill's Ace Hardware & Lumber
03.2022 - Current

Branch Manager

Credit Central, LLC
06.2019 - 01.2022

Branch Manager

Western Finance Loan & Tax
11.2014 - 05.2019

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Linda Gail Sanders