Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales and Customer Service position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
COVID-19 PANDEMIC (Work Hold Off)
None Currently
Nashville, Tennessee
02.2019 - 03.2022
I chose to shutdown on working due to COVID-19 Pandemic.
Warehouse Associate
Amazon Distribution Center
Nashville, Tennessee
09.2018 - 01.2019
Worked safely around moving machinery.
Consistently lifted materials weighing as much as 75 pounds.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Lunch Hostess - Restaurant Support
Ruby Tuesday Restaurant
Nashville, Tennessee
03.2018 - 08.2018
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Answered customer questions about hours, seating and menu information.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Monitored seating area and checked restrooms regularly to keep spotless.
Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Assessed large restaurant and lounge according to state and federal cleanliness standards.
Marketing Manager
Brewington Lawn Care
Nashville, Tennessee
02.2017 - 01.2018
Boosted brand awareness and generated leads.
Increased consumer leads through development of targeted advertisements and dealer direct response program.
Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
Developed consumer-tailored print marketing materials for targeted distribution.
Deli Associate and Deli Closure
Food Lion Grocery
Nashville, Tennessee
10.2016 - 01.2017
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Full Time Café Ambassador
Panera Bread, LLC
Nashville, Tennessee
09.2014 - 09.2016
Greeted customers and clients to create welcoming atmosphere.
Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Assisted team with operational policies and procedures to drive services.
Promoted to evening Pastry Baker.
Appointment Setter
Capital Marketing
Hermitage, Tennessee
09.2015 - 04.2016
Cold Called and Acted as first point of contact and set appointments for prospective clients.
Scheduled and confirmed appointments and meetings for senior management team.
Made 100 phone calls daily to establish first contact with potential customers and set meetings with salespeople.
Established and maintained client rapport by utilizing quality customer service.
Church Secretary
Bakers Grove Baptist Church
Mt. Juliet, Tennessee
05.2011 - 03.2015
Created and updated membership rosters, church documents and basic reports.
Directed administrative and secretarial support for pastors, program directors and volunteers at Bakers Grove Baptist church.
Handled church correspondence, member database and building scheduling.
Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
Served as Chairman for the Nominating Committee, also served on the Building Committee.
Communication was accomplished via email, text, and telephone.
Customer Service Field Representative
Ameri-Fleet Transportation, LLC
Nashville, Tennessee
04.2014 - 02.2015
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
On-call customer service position and transport driver.
I ensured the pickup and delivering of new model Corporate fleet vehicles to local clients in Nashville, TN along with the states surrounding Tennessee.
Worked directly with Corporate clients.
Scheduled Auto Detailing, Oil Changes, Routine Maintenance and /or Title and Registration services are tasks that may be required to complete after a vehicle is picked up and before it is delivered.
Research Auditor
Enterprise Consulting Solutions
Nashville, Tennessee
09.2011 - 02.2015
Middle Tennessee on-site audits.
Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Complied with established internal procedures by examining reports, processes and documentation.
Contract work to set appointments with Medical facility's staff at hospitals, clinics, and physicians' offices. These were to support Tennessee United Healthcare's interviewing system to establish the guidelines were being met.
Analyzed records accurately through communication and visually securing progress reports were confirmed and signed off by the responsible individual in the facility.
Submitted time spent, completed documents and expenses.
Retail Store Manager
Finders Keepers Furniture Store
Madison, Tennessee
08.2011 - 04.2012
Managed store organization, maintenance and purchasing functions.
Trained team members in successful strategies to meet operational and sales targets.
Resolved customer service issues promptly.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
No Degree - Administrative Assistance in Office Management/Co
Keesler Air Force Base
Biloxi, MS
No Degree - BS in Business Management
University of Phoenix
Nashville, TN
High School Diploma -
Mcgavock High School
Nashville, Tennessee
09.1971 - 06.1972
Skills
B2B Sales
EDI
Door-to-Door Experience
Lawn Care Marketing
Telecommunication
Microsoft SQL Server
Work
Microsoft Access
Warehouse Distribution Experience
Computer Networking
Cold Calling
Training & Development
Furniture Sales
Military Experience
Law enforcement
Project Management
Microsoft Outlook
Inside Sales
Microsoft Windows
Timeline
COVID-19 PANDEMIC (Work Hold Off)
None Currently
02.2019 - 03.2022
Warehouse Associate
Amazon Distribution Center
09.2018 - 01.2019
Lunch Hostess - Restaurant Support
Ruby Tuesday Restaurant
03.2018 - 08.2018
Marketing Manager
Brewington Lawn Care
02.2017 - 01.2018
Deli Associate and Deli Closure
Food Lion Grocery
10.2016 - 01.2017
Appointment Setter
Capital Marketing
09.2015 - 04.2016
Full Time Café Ambassador
Panera Bread, LLC
09.2014 - 09.2016
Customer Service Field Representative
Ameri-Fleet Transportation, LLC
04.2014 - 02.2015
Research Auditor
Enterprise Consulting Solutions
09.2011 - 02.2015
Retail Store Manager
Finders Keepers Furniture Store
08.2011 - 04.2012
Church Secretary
Bakers Grove Baptist Church
05.2011 - 03.2015
High School Diploma -
Mcgavock High School
09.1971 - 06.1972
No Degree - Administrative Assistance in Office Management/Co
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