Python
Hi, I’m
Linda Humphrey Lyimo
Information Technology & Computer Science
Springfield,Massachusetts
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Results-driven Information technology and Security expert with a strong background in cybersecurity and experience managing technical teams Highly knowledgeable in cybersecurity principles, practices, and technologies. Skilled in planning and executing training programs, establishing partnerships, and ensuring the efficient operation of technical infrastructure. Passionate about cybersecurity training and development. Committed to promoting cybersecurity awareness and education. Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude.
Overview
5
years of professional experience
3
years of post-secondary education
2
Languages
Work History
UMass AmherstAmherst, MA
Service Now Board Manager
09.2022 - 05.2023
Job overview
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Assigned tickets and followed up with users.
- Formulated weekly and monthly reports on serviceNow usage and compliance.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Provide technical expertise and support to customers and stakeholders
INTEGRATEDWestfield, MA
Remote Support Engineer
09.2021 - 06.2022
Job overview
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
- Performed root cause analysis and general troubleshooting.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated successfully with over 1200 users to achieve objectives utilizing strong communication, interpersonal and people skills.
- Patched software and installed new versions to eliminate security problems and protect data.
UNIVERSITY OF NEW HAMPSHIRE, UNH GenCyberDurham, NH
Teaching Assistant
07.2021 - 08.2021
Job overview
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Working with Discord, GitHub, Gen CyberCoin , decode secret messages and virtually hunt for treasures, culminating in cybersecurity challenge
- Used Cryptography algorithm, or cipher for encryption and decryption process
- Used Python Security coding for malware analysis, scanning, and penetration testing tasks
- Used Stenography to hide secret data within non-secret, file or message in order to avoid detection
- Used Google Authenticator to help to verify user identities before granting them access to websites and services
- Used Railfence Cipher to transform text for purpose of encoding
- Used Linux commands to navigate directories, manipulate files, change permissions, display information such as disk space, and more.
ELMS COLLEGEChicopee, MA
IT helpdesk support
10.2018 - 05.2021
Job overview
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisted 6 professors to function so`ware programs, such as setting up Zoom meetings, goggle suits
- Responded to inquiries by phone, email and walk-up requests.
- Responsible for Troubleshooting hardware devices using windows & Mac computers & printer setup
- Installed new desktop systems and migrated data to new machines.
- Provided support for network infrastructure and baseline configurations.
Education
Elms CollegeChicopee, MA
Bachelor of Arts from Computer Information Technology And Security
09.2018 - 05.2021
University of Massachusetts AmherstAmherst, MA
Master of Science from Computer Science
09.2022 - Current
Skills
Network Scanning
Software
Unix/linux
Office 365
R Studio
Bash
SQL
Powershell
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Now Board Manager
UMass Amherst
09.2022 - 05.2023
University of Massachusetts Amherst
Master of Science from Computer Science
09.2022 - Current
Remote Support Engineer
INTEGRATED
09.2021 - 06.2022
Teaching Assistant
UNIVERSITY OF NEW HAMPSHIRE, UNH GenCyber
07.2021 - 08.2021
IT helpdesk support
ELMS COLLEGE
10.2018 - 05.2021
Elms College
Bachelor of Arts from Computer Information Technology And Security
09.2018 - 05.2021
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