Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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LINDA I. OBI

Evanston,Illinois

Summary

Forward-thinking individual with extensive knowledge of Compliance and business Development Known for success in financial and healthcare industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.

Overview

10
10
years of professional experience

Work History

Associate Banker

JPMorgan Chase & co
10.2021 - Current
  • Educating client on how to use self service options- help customers learn how to complete their banking needs, whenever, wherever and however they want with self-service options
  • Helping clients with everyday financial transactions and also Partnering with licensed bankers to connect customers to experts who can help them meet specific financial goals.
  • Training and mentoring junior banking staff to maximize performance, efficiency and compliance with regulatory requirements.
  • Adhering to established security procedures and reported potential fraud or safety violations to management for immediate recourse including threats, vulnerabilities and suspicious behavior patterns.
  • Adjusted end-to-end KYC process needs to align with workforce capabilities.
  • Reviewed new prospect KYC documents to meet requirements and determine business model risk.
  • Offered internal support for audit, compliance and reporting activities.

Patient Care Coordinator

Serendipity Health (Volunteer)
Chicago, IL
12.2019 - Current


  • Maintaining confidentiality of patient data and condition to safeguard health information and uphold regulatory compliance guidelines.
  • Coordinating with medical director to compile patients clinical documentation for submission to IDPH for annual auditing.
  • Reviewing documentation to identify incorrect or missing data on CareWhen and analyzing missing data clarification inquiries.Identifying training requirements, programs and tracking system.

Inbound Fraud Specialist

US BANK
Chicago
12.2020 - 10.2021
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Consulted with compliance department to create regulatory reports.
  • Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.

Personal Banker

ZENITH BANK INTERNATIONAL
Ikeja, Lagos
01.2014 - 05.2017
  • Responsible for compliance training and supervising the activities of other team members and bank staff.
  • Directed account openings, electronic product requests, and electronic processing of import and export documents, magnifying strategic partnerships and increasing client relationships
  • Educated customers on using various E-banking products, facilitating follow-ups with prospective clients and increasing new business to the branch.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assessed and interpreted complex financial data to understand investments and recommend optimal courses of action.
  • Reviewed, processed and analyzed information to determine risk portfolio before accounts or new businesses are opened in the bank.
  • Researched and interpreted corporate documentation to determine business and ownership structure.
  • Determined customer risk ratings based on analysis and research findings.
  • Reviewed new prospect KYC documents to meet requirements and determine business model risk.

Executive Trainee

Zenith Bank
Ikeja, Lagos
08.2011 - 12.2013
  • Managed all cash and check transactions, training new cashiers on handling cash and checks while following procedures and maximizing operations management
  • Refined data input and cash account balancing, leveraging strategic planning to optimize correct data entries, ensuring excellent customer engagement to customers, and resolving any data inquiries
  • Streamlined efficient data, identifying counterfeit notes and fraudulent checks and minimizing fraud by 100
  • Educated customers on use of banking website and mobile apps.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.

Education

Bachelor Of Arts - History And International Relations

IMO STATE UNIVERSIT

Skills

  • CORE SKILLS:
  • Customer Engagement, Relationship Management, Strategic Communication, Data Analysis, Operational Support, Quality Assurance, document control
  • Skills-Data analysis , Fraud Analysis, compliance and regulatory expertise,Business Development, Training & Development
  • Certifications – Project Management (Perkins and Spencer International) Training, Basis Accounting & Financial Analysis Training, Superior Customers Service Experience (i-Skill) Participation, Zenith Bank Business School Attendance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen

Timeline

Associate Banker

JPMorgan Chase & co
10.2021 - Current

Inbound Fraud Specialist

US BANK
12.2020 - 10.2021

Patient Care Coordinator

Serendipity Health (Volunteer)
12.2019 - Current

Personal Banker

ZENITH BANK INTERNATIONAL
01.2014 - 05.2017

Executive Trainee

Zenith Bank
08.2011 - 12.2013

Bachelor Of Arts - History And International Relations

IMO STATE UNIVERSIT

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LINDA I. OBI