Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Linda Isabel Rangel

Phoenix,AZ

Summary

I am a highly self-motivated, efficiently organized individual with excellent communication and human relation skills. I exercise focus on attention to detail, while honoring confidentiality. Handles high stress and pressure well in a fast-paced ever-changing environment. I am a very energetic team player and motivator that is always eager to learn and offer support when needed.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrative Office Manager

The Restoration Circle
11.2023 - 07.2024
  • Created a welcoming office environment by maintaining clean, organized spaces for staff use.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
  • Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
  • Created organized filing system to manage department documents.

HR Manager

MAA Wellness Center
10.2022 - 09.2023
  • Managed employee disputes by employing conflict resolution techniques.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Supervised and mentored direct reports and developed talented HR teams.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.

Receptionist

Best Buy Insurance
02.2019 - 09.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Scheduled office meetings and client appointments for staff teams.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.

Education

High School Diploma -

Graduation Alliance
09.2024

Medical Billing and Coding certification) -

UEI College
04.2022

Skills

  • Microsoft Excel/Spreadsheet Office Technology Type 60wpm
  • Microsoft Office Anatomy and Physiology Medical Terminology
  • Medical Billing Business Technology Business Office Conduct
  • ICD-9/ICD-10Electronic Medical Record DX/CPT code
  • Electronic Medical Billing
  • Onboarding, Training and Development
  • Human Resources Management Systems (HRMS)
  • Company Organization
  • Performance Management

Certification

  • First Aid/CPR Certified
  • Finger Print Clearance Card
  • Infection control training certification
  • Behavior health training certification
  • Medical billing and coding certification
  • HR Certification

Languages

Spanish
Full Professional

Timeline

Administrative Office Manager

The Restoration Circle
11.2023 - 07.2024

HR Manager

MAA Wellness Center
10.2022 - 09.2023

Receptionist

Best Buy Insurance
02.2019 - 09.2020

High School Diploma -

Graduation Alliance

Medical Billing and Coding certification) -

UEI College

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Linda Isabel Rangel