Linda J. Soares
North Babylon,USA
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with proven work ethic.
Overview
10
10
years of professional experience
Work History
Chief Operating Officer
Blackbelt Commerce
12.2017 - Current
- Streamline operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Formulate strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Increase operational transparency, introducing advanced reporting systems that provided real-time insights into performance metrics.
- Verify and submit timekeeping information for accurate and efficient payroll processing.
- Maintain organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
- Improve customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
Patient Experience Coordinator
Babylon Dental Care
08.2021 - 03.2023
- Coordinated patient appointments, ensuring seamless scheduling and optimal utilization of resources.
- Collaborated with dental staff to streamline processes, improving overall patient flow and satisfaction.
- Provided administrative support, maintaining organized records and facilitating efficient operations.
- Streamlined communication between patients, families, and healthcare providers to foster trust and collaboration.
- Played an active role in creating an environment where open dialogue between healthcare professionals and patients was encouraged.
- Improved patient satisfaction by addressing concerns promptly and efficiently.
Receptionist
Deer Park Animal Hospital
09.2020 - 08.2021
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Performed various administrative tasks by filing, copying and faxing documents.
Sales Associate
Breakwater Surf Shop
07.2016 - 07.2017
- Assisted customers in locating merchandise, providing tailored recommendations based on individual needs and preferences.
- Processed sales transactions accurately using point-of-sale systems, maintaining attention to detail to minimize errors.
- Engaged customers through friendly conversation, fostering a welcoming atmosphere that encouraged purchases.
- Maintained organized displays and merchandise presentation, ensuring a visually appealing shopping environment.
- Conducted inventory counts and restocked shelves, monitoring product availability and minimizing stock discrepancies.
- Resolved customer concerns by listening actively and providing effective solutions, resulting in improved satisfaction.
Front Desk Secretary
The Fitness Loft Manhasset
12.2015 - 07.2016
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Reviewed stock counts and ordered items to control inventory.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Promoted a positive work environment through efficient task completion for both individual responsibilities and collaborative efforts with colleagues.
- Managed confidential information securely by strictly following company protocols regarding sensitive documents.
Education
Regents Diploma -
Half Hollow Hills High School East
Dix Hills, NY06.2016
Bachelor's Degree - Sociology, Psychology
CUNY Hunter College
New York, NY01.2021
Skills
- Adaptable
- Time Management
- Problem Solving
- Collaboration
- Communication Skills
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Experience Coordinator
Babylon Dental Care
08.2021 - 03.2023
Receptionist
Deer Park Animal Hospital
09.2020 - 08.2021
Chief Operating Officer
Blackbelt Commerce
12.2017 - Current
Sales Associate
Breakwater Surf Shop
07.2016 - 07.2017
Front Desk Secretary
The Fitness Loft Manhasset
12.2015 - 07.2016
Regents Diploma -
Half Hollow Hills High School East
Bachelor's Degree - Sociology, Psychology
CUNY Hunter College