Summary
Overview
Work History
Education
Skills
Awards
Timeline
Hi, I’m

Linda Lee Earl

543 N Creekside Ln. Kaysville,UT
Linda Lee Earl

Summary

Driven risk management professional with education and experience in Disaster Recovery Management (DRM). Highly skilled in analyzing and identifying risk and developing and implementing mitigation strategies that enhance response and recovery measures.


A scrupulous and unifying leader that demonstrates the ability to fully research, develop, and implement company policies and organizational and regulatory compliance guidelines-driving business initiatives and maximizing results.

Overview

17
years of professional experience

Work History

Wells Fargo & Company
SLC, UT

Business Continuity & Resiliency Planning
07.2022 - Current

Job overview

  • Consult and provide support to Line of Business (LOB), Business Resiliency Managers and Functional Managers in maintaining Business Continuity & Resiliency Planning (BCRP) plans in ORS system of record.
  • Execute BCRP required activities, including management of merging risks within appointed time allotments.
  • Develop Business Impact Analysis within scope of Lines of Business.
  • Research and Formulate Risk Assessments.
  • Conduct Exercise & Maintenance activities conducive with BCRP and Enterprise Incident Management.
  • Facilitate analysis and consistent BCRP policy guidance to make risk-based recommendations for implementation, reporting, gap analysis remediation.
  • Coordinate, facilitate Enterprise- BCRP (EBCRP), Consumer Lending (CL) LOB Functional and/or Technology Exercises.
  • Participate and prepare for EBCRP, CL plan audits.
  • Report and escalate BCP issues, concerns, or unmitigated risks to Resiliency Officer when appropriate.
  • Provide subject matter expert guidance associated with EBCRP and CL BCP policies, requirements, Library guidebook, change control items, and methodology changes.


Wells Fargo
Salt Lake City, United States

Emergency Coordinator/Senior Account Specialist
07.2016 - 07.2021

Job overview

Emergency Preparedness Coordinator for ICB

  • Led corporate response during Magna earthquake.
  • Executed After Action Review to identify strengths and weakness in response and operations.
  • Formed, trained, and led new Emergency Committee, consisting of 13 active members, including onsite security.
  • Worked across organizations to actively participated in (SAFE/SEMP) planning and implementation.
  • Developed committee goals and objectives, and organizational reviews and reports.

Team Lead Project

  • Leadership Line- mentoring, coaching CCS employees in Wells Fargo policy and procedures, customer complaints and resolution.
  • De-escalated customer complaints and risk mitigation through effective two-way communication, negotiation, research, issue identification, and resolution.
  • Research, analyze, and resolve 30+ disputes per week.
  • Lead team training in bi-monthly policy reviews to mitigate risk and improve conceptual understanding and practical application of all company policies, procedures and guidelines.



New Zealand Dept Of Health In Accordance With UVU
Christchurch, New Zealand

Critical Communications Liaison
01.2020 - 02.2020

Job overview

  • Project in accordance with Utah Valley University's Dr. Jeff Maxfield and New Zealand's Dr. Dolapo Fakuade from the University of Canterbury,studying and analyzing critical communications and response procedures for the Department of Health Ministry mechanisms of DRM.
  • Streamlined Critical Communications response and operations using LEAN methodology.
  • Built and strengthened relationships with area Health Ministry, local police department, ambulance service, and USAR Southern Team, by meeting and collaborating with them one on one to analyze response mechanisms and planning for DRM for the region.

Utah Freedom Fighters/Druyon Law Offices, P.C.
Bountiful, United States

Evidence Technician
12.2015 - 02.2016

Job overview

  • Analyzed evidence pursuant to legal defense, uploaded and saved analysis to client files, police video recordings of traffic stops, arrests, or other incidents for use in court or other legal proceedings.
  • Collaborated with law enforcement investigators and court officials to determine evidence requirements and submit evidence analysis to attorney in a timely manner. Created related legal request and submission documents.
  • Worked with clients to understand needs and circumstances to provide correct evidence for a proper defense.
  • Led team communications planning for strategy meetings.
  • Special Projects-Managed corporate and residential properties including social media marketing, advertisement, lease agreements, and facility maintenance.

Utah State University Public Safety
Logan, Utah

Public Safety Communications Coordinator
11.2011 - 06.2013

Job overview

  • Managed, directed, analyzed, data, information, and social media, while communicating critical information, and acting as liaison working in collaboration with police, fire, EMS, University leaders, and local and state leaders under Incident Command in Emergency Operations Center for events, incidents, and mock disaster. (PIO and Liaison Officer).
  • Assisted Fire Chief in building Business Continuity Plans for Colleges under hazmat regulations and requirements.
  • Development project to acquire DR, and Emergency Management accreditation by implementing BC plans for colleges to correlate with Campus Emergency Plans.
  • Coordinated information updates supporting Fire Marshall's campus building safety plans and in accordance with DRM.
  • Supervised and trained 12 dispatchers in call interrogation, emergency dispatch procedures and gave feedback on daily performance to increase productivity and caller and officer satisfaction by 20%.
  • Trained and managed training records for 12 dispatchers, 18 officers, and 8 reservists as Terminal Agency Coordinator (TAC) for National Incident Management System (NIMS) via Utah Criminal Justice System (UCJIS).
  • Lowered liability and improved professionalism by designing new dispatch program including quality assurance program, employee evaluations, and by developing new center policy and procedures under direction of Chief of Police.
  • Increased budget and profits by creating Right of Access program releasing individual background information available to the public for cost. Increasing department budget by 7%.

Bringhurst Process Service
Salt Lake City, Utah

Legal Secretary/Process Server
07.2008 - 11.2011

Job overview

  • Managed and created confidential records, and processed legal documents, scheduled court dates, and maintained client accounts.
  • Thoroughly researched court records such as criminal cases, foreclosures, probate estates, as well as defendant records and social media accounts.
  • Prepared or edited legal correspondence and wrote professional letters for agency and third party attorneys.
  • Served court papers including Summons and Complaint, Small Claims Affidavit, Motions and Orders to Show Cause, and limited warrants.
  • Filed documents with courts on behalf of third party attorneys and agencies.

Hebei Software Institute English Department
BoaDing, China

Teacher: North American Business Negotiations
10.2009 - 07.2010

Job overview

  • Created syllabus focused on project-based learning strategy to expose students to North American economics, negotiation, trade, tariffs, laws, and culture.
  • Increased TOEFL tests by nearly 10% by creating lesson plans, projects, and testing that developed perspective and enhance reasoning skills, utilizing creative instruction regarding Business and Trade to North America.
  • Evaluated student assignments, projects, and tests with feedback to guide and nurture critical thinking and incorporate clear understanding of course material.
  • Created and implemented grading and recording system to monitor progress and encourage accountability.
  • Created and participated in student-faculty activities to help foster understanding for both Asian and North American cultures.

Ensign College; Health Professions Dept Chair
Salt Lake City, Utah

Practicum Coordinator
11.2008 - 08.2009

Job overview

  • Project Manager creating new Practicum Coordinator position and streamlined cohort records management.
  • Created electronic system including digital files, from manual operations and record keeping, to increase efficiency, ease of access, and enhance accuracy of cohort records.
  • Coordinated and executed all elements of cohort practicum sites, including marketing for site agreements, negotiating terms, site and student interviews, student placement, and site evaluations for 34 students and 8 sites.
  • Managed all elements of cohort records including skills accreditation, testing evaluations, and instruction hours.
  • Oversaw operations for ongoing and special college and site projects, and events.

Bountiful Police Department
Bountiful, Utah

911 Dispatcher II
05.2006 - 06.2008

Job overview

  • Critical Communications and Negotiations liaison-received public emergency and non-emergency calls and prioritized response in order to effectively allocate units- police, fire, EMS, and resources such as helicopters and specialists in accurate and timely manner, while tracking units and capturing data in real-time environments.
  • Received average 906 calls monthly, providing accurate and timely medical instructions to public witnessing or experiencing a medical emergency.
  • Operated multi-frequency radio console, multi-line computerized telephone system, computerized GIS mapping system, and other related emergency equipment.
  • Managed, entered, and searched records and information into National Crime Information Center (NCIC) via Utah Criminal Identification Center (UJICS).

Education

Utah Valley University
Orem, UT

Bachelor of Science from Emergency Services Admin And Disaster Mgmt
08.2020

University Overview

  • Graduated Summa Cum Laude
  • Emphasis Risk and Disaster Management

Utah Valley University
Orem, UT

Associate of Science from Emergency Services Admin
12.2019

University Overview

  • High Honors

Skills

  • Proficient in Wells Fargo Risk/Regulatory guidelines
  • Leadership, supervision, team management
  • 10 years supporting and engaging in DRM
  • 3 years in process streamlining
  • 3 years BCP developing and testing activities

Awards

Utah Public Safety Star Award

Braun Industries EMT of the year award

Orrin Hatch's Woman of the Year

Timeline

Business Continuity & Resiliency Planning

Wells Fargo & Company
07.2022 - Current

Critical Communications Liaison

New Zealand Dept Of Health In Accordance With UVU
01.2020 - 02.2020

Emergency Coordinator/Senior Account Specialist

Wells Fargo
07.2016 - 07.2021

Evidence Technician

Utah Freedom Fighters/Druyon Law Offices, P.C.
12.2015 - 02.2016

Public Safety Communications Coordinator

Utah State University Public Safety
11.2011 - 06.2013

Teacher: North American Business Negotiations

Hebei Software Institute English Department
10.2009 - 07.2010

Practicum Coordinator

Ensign College; Health Professions Dept Chair
11.2008 - 08.2009

Legal Secretary/Process Server

Bringhurst Process Service
07.2008 - 11.2011

911 Dispatcher II

Bountiful Police Department
05.2006 - 06.2008

Utah Valley University

Bachelor of Science from Emergency Services Admin And Disaster Mgmt

Utah Valley University

Associate of Science from Emergency Services Admin
Linda Lee Earl