Linda Ligues Marciel

receiving calls, making calls to collect on outstanding debts, making payment arrangement's on debts owed, making arrangements for payments on redemptions, data entry, verifying insurance policies, taking cash/cc payments, filing,copying,faxing,scanning, cash register, calculating, tagging keys, taking info on accidents, verifying that vehicles are on the lot when customers would have to park when no payment could be made.

check debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.

• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Responded to customer inquiries and provided detailed account information.
• Documented customer payment interactions and account statuses for future reference.
• meeting quotas each month
• meeting daily calling requirments
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed and maintained courteous and effective working relationships.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Self-motivated, with a strong sense of personal responsibility.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proved successful working within tight deadlines and a fast-paced environment.
• Gained extensive knowledge in data entry, analysis and reporting.
• Proven ability to develop and implement creative solutions to complex problems.
• Identified issues, analyzed information and provided solutions to problems.
• Proven ability to learn quickly and adapt to new situations.
• Resolved problems, improved operations and provided exceptional service.
• Skilled at working independently and collaboratively in a team environment.
• Strengthened communication skills through regular interactions with others.
• Demonstrated leadership skills in managing projects from concept to completion.
• Passionate about learning and committed to continual improvement.
• Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
• Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
• Initiated repossession process or service disconnection upon failure of other collection methods.
• Achieved performance goals on consistent basis.
• Maintained high volume of calls and met demands of busy and productive group.
• Reduced bad debt losses through proactive collection efforts and accurate account monitoring.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Streamlined processes in the collections department, implementing efficient strategies and best practices.
• Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
• Improved debtor repayment rates by negotiating payment plans and settlements effectively.
• Worked with customer to create debt repayment plan based on current financial condition.
• Increased cash flow for the company with timely follow-ups and consistent communication with delinquent accounts.
• Maintained accurate records of customer accounts, payments and payment plans.
• Assisted in training new hires, sharing knowledge on effective collection techniques and compliance requirements.
• Researched billing errors and discrepancies to initiate corrective action.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Verified compliance with relevant laws, regulations and best practices related to customer account management.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Managed a large portfolio of accounts, prioritizing action based on risk level and potential revenue recovery.
• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Developed positive rapport with clients through professionalism and empathy, fostering long-term relationships and preventing potential legal disputes.
• Entered client details and notes into system for interdepartmental access and review.
• Prepared detailed reports on collection activities, identifying trends or areas requiring additional attention for management review.
• Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
• Maintained consistently high success rate of collecting on overdue accounts.
• Collaborated with other departments to verify customer compliance with payment plans.
• Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
• Collected on delinquent accounts to reduce overdue balances.
• Established relationships with customers to encourage payment of delinquent accounts.
• Minimized credit exposure risks by providing insightful recommendations on credit extensions or adjustments based on debtor evaluations.
• Processed debtor payments and updated accounts to reflect new balance.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Notified co-signers of delinquent accounts to assist in collecting payments.
• Identified and contacted customers with overdue accounts to address payment status.
• Regularly monitored accounts to identify overdue balances and potential areas of risk.
• Negotiated payment plans with customers to prevent accounts from entering collections.
• Utilized various tools and software systems to efficiently manage workload and improve overall productivity within the collections department.
• Developed strong relationships with customers to foster timely payments and account resolution.
• Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
• Conducted thorough research to locate hard-to-find debtors for successful collections.

• Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
• Performed data entry and completed proper paperwork.
• Sorted and delivered materials to different work areas and staff.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Established protocols to use for inventory control and management, streamlining internal process.
• Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
• Monitored slow-moving items closely, taking proactive measures such as sales promotions or markdowns to clear out stagnant stock efficiently.
• Increased productivity through the implementation of an effective barcode scanning system for tracking inventory movement.
• Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues related to inventory.
• Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
• Assisted in reducing excess inventory through proper monitoring and disposal procedures.
• Collaborated with team members to achieve a well-coordinated inventory management system.
• Improved order fulfillment times with efficient picking, packing, and shipping processes.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
• Reduced stock shortages by maintaining accurate records of incoming and outgoing shipments.
• Coordinated effectively with sales teams on product availability information, enabling them to provide accurate updates to customers on lead times.
• Developed and implemented strategies to keep stocks organized and reduce excess inventory.
• Implemented continuous improvement initiatives to optimize warehouse layout and workflow processes, resulting in reduced labor costs and increased throughput rates.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Conducted research to address shipping errors and packaging mistakes.
• Monitored and adjusted inventory levels to meet customer needs and demands.
• Processed required paperwork to expedite handling of shipped and received goods.
• Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
• Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Supported purchasing department by verifying stock levels before placing orders for new items.
• Contributed to cost savings by identifying opportunities for consolidating shipments or utilizing more efficient transportation methods.
• Maintained inventory count, tracked usage, and documented variances.
• Verified incoming products and checked delivery totals to keep system records current and accurate.
• Kept detailed records of damaged or defective products, ensuring timely returns or disposals as needed.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
• Managed returns and exchanges smoothly, minimizing disruptions to inventory flow and ensuring customer satisfaction.
• Developed inventory reports to provide management with comprehensive data on inventory levels.
• Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
• Completed stock inventories to identify and address issues negatively impacting controls.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Gained extensive knowledge in data entry, analysis and reporting.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.

• Prepared reports on guest satisfaction levels and other metrics.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Stored guest valuables in safe and individual boxes for security.
• Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Enforced policies and procedures to increase efficiency.
• Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
• Maintained clean and organized front desk areas to uphold polished company image.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Implemented marketing and promotional initiatives to increase occupancy.
• Facilitated smooth guest experiences by coordinating with multiple departments across the property.
• Used internal software to process reservations, check-ins and check-outs.
• Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
• Answered customer telephone calls promptly and appropriately handled needs.
• Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
• Streamlined front desk operations for improved efficiency and faster service delivery.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Answered multi-line phone system and enthusiastically greeted callers.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Increased customer loyalty with exceptional communication skills and personalized service.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
• Developed and maintained positive relationships with guests for satisfaction.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Collected room deposits, fees, and payments.
• Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
• Coordinated with vendors for repair and maintenance of hotel.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Kept accounts in balance and ran daily reports to verify totals.
• Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Organized and detail-oriented with a strong work ethic.
• Provided professional services and support in a dynamic work environment.
• Developed strong communication and organizational skills through working on group projects.
• Worked flexible hours across night, weekend, and holiday shifts.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Learned and adapted quickly to new technology and software applications.
• Applied effective time management techniques to meet tight deadlines.
• Paid attention to detail while completing assignments.
• Resolved problems, improved operations and provided exceptional service.
• Developed and maintained courteous and effective working relationships.

• Monitored client health by performing routine pulse, temperature and blood pressure checks.
• Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
• Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
• Improved patient well-being by providing compassionate and attentive personal care.
• Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
• Provided mobility assistance such as walking and regular exercising.
• Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Developed individual care plans for clients based on specific needs.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Utilized universal precautions and infection control principles in all aspects of care.
• Improved patients' comfort with massage and application of topical treatments.
• Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
• Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
• Followed nutritional plans to prepare optimal meals.
• Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
• Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
• Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
• Assisted disabled clients to support independence and well-being.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Constructed cognitively stimulating activities.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Communicated regularly with clients' families to provide updates on health and wellbeing.
• Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
• Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Documented vital statistics and coordinated with health care providers.
• Provided direct personal care and administrative services to clients.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Delivered services to customer locations within specific timeframes.
• Self-motivated, with a strong sense of personal responsibility.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated leadership skills in managing projects from concept to completion.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Provided professional services and support in a dynamic work environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Applied effective time management techniques to meet tight deadlines.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Managed conference room schedules to ensure efficient use of space for meetings and other events.
• Maintained visitor log for entering and leaving facility for security purposes.
• Handled assignments independently with good judgement and critical thinking skills.
• Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Reduced incoming call response time by implementing an effective call routing system.
• Answered phone promptly and directed incoming calls to correct offices.
• Answered central telephone system and directed calls accordingly.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Collaborated with management to improve internal processes and procedures for better workflow optimization.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Kept reception area clean and neat to give visitors positive first impression.
• Scheduled office meetings and client appointments for staff teams.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Responded to inquiries from callers seeking information.
• Handled cash transactions and maintained sales and payments records accurately.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Compiled information from files and research to satisfy information requests.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Organized, maintained and updated information in computer databases.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Increased customer retention rates through exceptional communication skills and problem-solving abilities.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Maintained confidentiality of information regarding clients and company.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
• Routed incoming mail and messages to relevant personnel without delay.
• Managed multiple tasks and met time-sensitive deadlines.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Collected [Type] payments, processed transactions and updated relevant records.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Confirmed appointments, communicated with clients, and updated client records.
• Corresponded with clients through email, telephone, or postal mail.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Worked effectively in fast-paced environments.
• Strengthened communication skills through regular interactions with others.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Provided professional services and support in a dynamic work environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Passionate about learning and committed to continual improvement.
• Paid attention to detail while completing assignments.
• Identified issues, analyzed information and provided solutions to problems.
• Developed and maintained courteous and effective working relationships.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proven ability to develop and implement creative solutions to complex problems.
• Organized and detail-oriented with a strong work ethic.
• Developed tailored solutions based on individual client needs, resulting in customized strategies for optimal outcomes.
• Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
• Achieved high levels of accuracy by staying informed on changes in relevant regulations and applying that knowledge to each unique case.
• Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
• Liaised with accountants to confirm accuracy of client tax returns.
• Identified potential audit red flags to minimize risk of IRS audits.
• Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
• Facilitated integration of modern tax software with client accounting software.
• Collaborated with colleagues to develop best practices for efficient and effective tax preparation.
• Educated clients on tax planning strategies, helping them save money in future years.
• Researched complex tax issues utilizing online resources and professional tax software.
• Utilized tax software to prepare returns and meet deadlines.
• Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Responded to inquiries from IRS and other tax authorities.
• Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
• Analyzed financial documents to accurately reflect client information on tax returns.
• Assessed client tax situations to determine best filing options.
• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
• Conducted thorough research to identify potential deductions and credits for clients, maximizing their returns.
• Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
• Increased client satisfaction by providing accurate and timely tax preparation services.
• Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
• Facilitated communication between clients and tax authorities.
• Prepared tax returns for clients in various industries according to government regulations and requirements.
• Calculated estimated tax payments for clients.
• Reduced errors through meticulous review of financial documents and double-checking calculations.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Implemented time-saving software tools to automate portions of the tax preparation process, increasing productivity.
• Analyzed financial records to verify accuracy of tax returns.
• Communicated with clients regarding tax situations, providing guidance on financial decisions.
• Managed time efficiently in order to complete all tasks within deadlines.
• Gained extensive knowledge in data entry, analysis and reporting.
• Skilled at working independently and collaboratively in a team environment.
• Resolved problems, improved operations and provided exceptional service.
• Adaptable and proficient in learning new concepts quickly and efficiently.