Linda Lorraine Lawrence
Phoenix,USA
Summary
Dynamic professional with a proven track record of enhancing team performance and customer satisfaction at Coram Specialty Infusion Services. Expert in Microsoft Office and EPIC System, demonstrating exceptional organizational skills and customer service excellence. Skilled in fostering positive relationships, streamlining workflows, and adapting to changing situations to exceed objectives.
Overview
21
21
years of professional experience
Work History
RNCSS
Coram Specialty Infusion Services
Phoenix, AZ
04.2019 - 01.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Office Manager
MedOne Healthcare, LLC
Tempe, USA
01.2019 - 03.2019
- Office Manager
- Accounts Payable
- Credentialing & Contracts
- Human Resources
Customer Service Specialist
CVS/Coram Home Health
Phoenix, USA
01.2015 - 01.2019
- Monitor referral portals, review referrals for qualification & benefits
- Screen H&P and other documentation obtained to determine whether patient is appropriate for home health services
- Create electronic medical charts for all prospective patients
- Arrange & schedule staffing for accepted referrals for SN, PT, OT, MSW & SLP
- Complete outside requests for patient medical records - worker's compensation, legal & Medicare
- Maintain & submit POT documents requiring signatures to physicians' offices; monitor & track for return receipt
- Create & maintain daily, weekly & monthly reports including billing, patient visits, clinician visits & OIG
- Post patient visits to CVS billing system
- Communicate with acute care facilities to obtain financial authorization for Letters of Agreement
- Triage questions/issues from patients & clinical staff for nursing director
- Schedule, organize & maintain minutes of monthly clinician & annual Professional Advisory Committee meetings
- Office administration including monitoring incoming faxes, opening & distributing mail & processing agency invoices for payment approval
- Order & maintain clinical supply inventory with attention to expiration dates
- Schedule shipments of supplies to home health patients and/or clinicians
- Completion of Medicare required reports- Press Ganey & HHCAHPS
- Assist with completion of Joint Commission and ACHC state survey & Medicare certification
Sales and Customer Service
Dillard's Department Stores
Phoenix, USA
01.2004 - 01.2015
- Developed and maintained relationships with long-term customers
- Trained all new employees on customer referral system
- Planned & hosted new product parties for customers
- Managed data for the preparation of semi-annual Inventory Reports
Education
Associates in Applied Science - Business Administration
Bob Jones University
Greenville, SC01.1992
Skills
- Microsoft Office Proficiency
- Clear Oral and Written Skills
- Effective Time Management
- CPR Pharmacy Records System
- Workflow Streamlining
- EPIC System Proficiency
- Effective Organization Skills
- Proficient in HC360 System
- Remote office availability
- Systematic Problem Solving
- Customer Service Excellence
- Responsive to Changing Situations
- Adaptable Problem Solver
- Positive Interpersonal Skills
- Effective Team Collaboration
References
- Nate Phillips, 602-309-6688
- Teresa Rockwood, 636-485-9059
Professional References
- Teresa Wollgast, Sr. Manager of Branch Operations - CVS/Coram, 623-261-4194
- Britni Chavez, Territory Sales Manager - CVS/Coram, 602-448-8169
References
References available upon request.
Timeline
RNCSS
Coram Specialty Infusion Services
04.2019 - 01.2025
Office Manager
MedOne Healthcare, LLC
01.2019 - 03.2019
Customer Service Specialist
CVS/Coram Home Health
01.2015 - 01.2019
Sales and Customer Service
Dillard's Department Stores
01.2004 - 01.2015
Associates in Applied Science - Business Administration
Bob Jones University
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