Linda Lynn Hernandez
Cypress
Summary
Dynamic professional with a proven track record at Camp Allen, excelling in customer service and problem-solving. Expert in managing high-stress situations and resolving customer complaints, enhancing guest experience and loyalty. Skilled in cash handling and utilizing hotel management software, consistently delivering exceptional service and operational efficiency.
Overview
22
22
years of professional experience
Work History
Front Desk Agent
Camp Allen
03.2011 - 11.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Customer Service Representative
San Bernard Electric Cooperative
03.2007 - 09.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
DGS-
07.1997 - 08.2007
Education
Travel Careers -
Evergreen Valley Los Altos
San Jose, CASkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Languages
Spanish
Professional Working
Timeline
Front Desk Agent
Camp Allen
03.2011 - 11.2019
Customer Service Representative
San Bernard Electric Cooperative
03.2007 - 09.2011
Administrative Assistant
DGS-
07.1997 - 08.2007
Travel Careers -
Evergreen Valley Los Altos
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