In my spare time I enjoy relaxing in my garden Its very calming to me I also enjoy going on yearly cruises with family and friends
Linda M Jones
LAKEWOOD,Colorado
Summary
Achieved significant efficiency improvements and fostered strong client relationships through exceptional communication and problem-solving skills at Lakewood Family Medicine LLC. Demonstrated expertise in multitasking and organization, enhancing patient care by streamlining referral processes, resulting in a notable reduction of wait times. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering 17 years of experience in cleaning commercial buildings.
Overview
32
32
years of professional experience
Work History
Linda's Cleaning Services
Self-employeed
11.2007 - Current
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Increased team productivity with effective communication and collaboration strategies.
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Caretaker
Self Took Care Of Mother
05.2019 - 05.2024
- Developed strong relationships with residents and families, fostering trust and open communication.
- Collaborated with management to develop strategies for improving overall facility operations and efficiency.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Maintained clean, safe, and well-organized patient environment.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Medical Referral Specialist
Lakewood Family Medicine LLC
09.1995 - 05.2006
- Reduced wait times by prioritizing urgent referrals and coordinating appointments with appropriate specialists promptly.
- Obtained prior authorization for Specialist appointments and procedures.
- Scheduled appointments with specialists on behalf of clients.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Maintained comprehensive records of referrals, allowing for seamless communication between primary care physicians and specialists.
- Assisted in the development of referral guidelines and protocols to ensure consistency across the organization.
- Provided empathetic support to patients during challenging medical situations, easing anxiety around the referral process.
- Supported administrative staff in handling insurance authorizations, minimizing financial barriers to access specialty care.
- Coordinated seamless transitions between primary care providers and specialists by sharing relevant medical information promptly and securely.
- Streamlined the referral process for increased accuracy, resulting in a significant reduction of errors and delays.
- Enhanced patient care by efficiently managing referral requests and ensuring timely responses from specialists.
- Built professional relationships with service providers.
- Managed a high volume of referrals daily while consistently meeting deadlines for processing requests and scheduling appointments.
- Verified insurance benefits and eligibility for all Hospital procedures and Specialist appointments before referring clients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
Medical Appointment Scheduler
Dr McElinney
08.1992 - 09.1995
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prioritized patient needs by effectively organizing back-to-back appointments and managing waitlist requests for urgent care situations.
- Streamlined appointment booking process for increased clinic efficiency and customer satisfaction.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Contributed to office efficiency by accurately entering and updating patient information in electronic health record systems.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Supported clinic operations by assisting with administrative tasks such as filing, data entry, and phone management when needed.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
- Collaborated with medical staff to ensure optimal patient flow, resulting in a smoother clinic experience.
- Developed strong relationships with referring physicians'' offices, facilitating seamless coordination of shared patients'' appointments.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
Education
High School Diploma -
Oceana High School
Pacifica, CA 05.2001 -
Skills
Personal Care
Interests
Timeline
Caretaker
Self Took Care Of Mother
05.2019 - 05.2024
Linda's Cleaning Services
Self-employeed
11.2007 - Current
High School Diploma -
Oceana High School
05.2001 -
Medical Referral Specialist
Lakewood Family Medicine LLC
09.1995 - 05.2006
Medical Appointment Scheduler
Dr McElinney
08.1992 - 09.1995