Linda Maria Martinez
Miami Beach,FL
Summary
Resourceful Store Manager of Operations known for high productivity and efficient task completion. Specialize in inventory management, staff training and development, and customer service excellence. Excel in leadership, problem-solving, and adaptability, ensuring smooth store operations and positive team dynamics.
Overview
8
8
years of professional experience
Work History
Store Manager of Operations
Starbucks
Miami Beach, FL
03.2023 - Current
- Developed and maintained store policies, procedures and operations manual.
- Ensured that store was clean and organized at all times.
- Provided feedback on product selection, layout, displays and promotions.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Assisted customers in finding the products they needed quickly and efficiently.
- Recruited, trained and managed a team of 10+ employees.
- Managed inventory levels and ensured accurate ordering of merchandise.
- Maintained records of daily transactions using point-of-sale systems.
- Resolved customer complaints promptly and professionally.
- Identified areas of improvement in store operations processes.
- Created weekly schedules for staff members according to business needs.
- Conducted monthly meetings with staff to discuss operational issues or changes.
- Ensured compliance with all safety regulations and company policies.
- Monitored stock levels regularly to avoid out-of-stock situations.
Breakfast Supervisor
Mandarin Oriental Hotel Group
Miami, FL
08.2021 - 03.2023
- Created a system for tracking customer feedback regarding food quality or service issues.
- Ensured all health and safety regulations were followed in the kitchen area.
- Reviewed meal preparation times to guarantee efficient service during peak hours.
- Established standard operating procedures for all breakfast services related activities.
- Trained new employees on proper food handling techniques, customer service standards, and sanitation procedures.
Floor Manager
Passion Restaurant Group
Miami, Flo
11.2016 - 03.2020
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Science - Funeral Service and Mortuary Science
Miami Dade College
Miami, FL01-2026
Skills
- Recruitment and hiring
- Store maintenance
- Employee Scheduling
- Employee Training
- Point of sale systems
- Budget Administration
- Payroll Management
- Shift checklists
- Policies and Procedures
Timeline
Store Manager of Operations
Starbucks
03.2023 - Current
Breakfast Supervisor
Mandarin Oriental Hotel Group
08.2021 - 03.2023
Floor Manager
Passion Restaurant Group
11.2016 - 03.2020
Associate of Science - Funeral Service and Mortuary Science
Miami Dade College
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