Summary
Overview
Work History
Education
Skills
Timeline
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Linda Marie Rice

Clifton,CO

Summary

Detail-oriented Assistant Manager offers more than 10-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Motivated assistant manager with 10 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

11
11
years of professional experience

Work History

Assistant Manager

George T Sanders
Montrose, CO
07.2021 - 09.2023
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Produced thorough, accurate and timely reports of project activities.

Manager

Airport Storage and Uhaul
Montrose, CO
04.2017 - 01.2019
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Dispatcher Office Assistant

Benjamin Franklin Plumbing
Montrose, CO
03.2013 - 04.2017
  • Assisted dispatchers in answering phone calls, emails and other inquiries.
  • Organized and maintained filing systems for documents related to the dispatch office.
  • Created daily logs of dispatched vehicles and personnel.
  • Entered data into computer systems to track dispatched items.
  • Provided customer service support to clients seeking assistance with transportation services.
  • Maintained records of vehicle maintenance schedules and fuel usage.
  • Compiled reports on vehicle usage, delivery times and route performance metrics.
  • Processed invoices for payment from vendors supplying goods or services to the dispatch office.
  • Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.
  • Performed administrative duties such as photocopying, faxing documents and ordering supplies.
  • Prepared documents for shipment including labeling packages according to destination requirements.
  • Verified accuracy of orders prior to dispatch by double-checking all relevant details.
  • Tracked shipments using GPS technology in order to provide real-time status updates.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Answered phones and routed voicemails to respective employees.
  • Maintained front desk to provide positive first impression.
  • Coordinated support to facilitate general office operations.
  • Received and distributed mail, letters and packages.
  • Participated in credit and collections activities.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Greeted guests and vendors to assist in navigating space.
  • Stocked inventory and ordered office and kitchen supplies.

Education

Some College (No Degree) - Business Management

Mesa State College
Montrose, CO

Skills

  • Product and Service Knowledge
  • Employee Scheduling
  • Operations Management
  • Task Delegation
  • Sales Monitoring
  • Customer Rapport
  • Sales Reporting
  • Compliance Understanding
  • Staff Supervision
  • Business Development
  • Customer Relationship Management (CRM)
  • Customer Relations
  • Schedule Oversight

Timeline

Assistant Manager

George T Sanders
07.2021 - 09.2023

Manager

Airport Storage and Uhaul
04.2017 - 01.2019

Dispatcher Office Assistant

Benjamin Franklin Plumbing
03.2013 - 04.2017

Some College (No Degree) - Business Management

Mesa State College

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Linda Marie Rice