Linda Michelle Kolbe
Chicago,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Inpatient Services Coordinator
University of Texas MD Anderson Cancer Center
04.2024 - 10.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Answer patient in-room call system calls and facilitate to appropriate staff to assist in their immediate needs.
- Daily use of "Epic" software system to handle patient admissions, discharges, testing procedures, etc.
- Troubleshooting for all office and patient medical equipment issues for swift resolution.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Owner & Independent Licensed Massage Therapist
Holistic Balance Massage
05.2023 - 10.2024
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Licensed Massage Therapist
Blossom Massage Spa & Retreat
10.2023 - 04.2024
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, sports, prenatal, Swedish and hot stone massages.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
Licensed Massage Therapist
Life Time Fitness, Inc.
10.2011 - 05.2023
- Provided various types of massage therapy to clients in conjunction with other services, such as steamed towel treatments, hot stone therapy, body wraps and salt glow treatments/scrubs
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
Sleep Disorders Center Front Office Coordinator
Memorial Hermann Southwest Hospital Sleep Disorders Center
03.2008 - 10.2011
- Scheduled & coordinated patients' sleep study appointments, forwarded sleep study reports to referring physicians and facilitated insurance inquiries which helped to aid in their resolution.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Managed all front office daily business including inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
Licensed Massage Therapist
Life Time Fitness, Inc.
08.2004 - 03.2008
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
Medical Records Technician & Diagnostic Transcriptionist
Red Oak Cardiovascular Center
03.1996 - 09.2006
- Performed various typing duties, including daily diagnostic testing and dictation.
- Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Streamlined daily workflow by organizing files, scanning documents, and maintaining electronic database systems.
- Developed strong working relationships with physicians, nurses, and other healthcare professionals to ensure accurate recordkeeping practices were upheld consistently across all departments.
Education
Associate in Arts Degree - Human Services
Houston Community College
Houston08.2015
Diploma in Massage Therapy -
Phoenix School of Massage
08.2001
License of Massage Therapy - Massage Therapy
Texas Department of Licensing & Regulation
2001
Skills
- Computer knowledge
- Event Coordination
- Decision-Making
- Call Routing
- Problem-solving abilities
- Reliability
- Clear Communication
- Documentation and Recordkeeping
- Office Equipment Operation
- Strong Work Ethic and Professionalism
- Appointment Scheduling
- Document Preparation
- Minute Taking
- Office Management
- Calendar Management
- Meeting Coordination
- Multitasking and Time Management
- Teamwork and Collaboration
- Fast Learner
Accomplishments
- Running Houston Half Marathon x5 for various charity groups
Certification
- LMT - Licensed Massage Therapist in State of Texas
- CNP - Certified Notary Public for State of Texas
Timeline
Inpatient Services Coordinator
University of Texas MD Anderson Cancer Center
04.2024 - 10.2024
Licensed Massage Therapist
Blossom Massage Spa & Retreat
10.2023 - 04.2024
Owner & Independent Licensed Massage Therapist
Holistic Balance Massage
05.2023 - 10.2024
Licensed Massage Therapist
Life Time Fitness, Inc.
10.2011 - 05.2023
Sleep Disorders Center Front Office Coordinator
Memorial Hermann Southwest Hospital Sleep Disorders Center
03.2008 - 10.2011
Licensed Massage Therapist
Life Time Fitness, Inc.
08.2004 - 03.2008
Medical Records Technician & Diagnostic Transcriptionist
Red Oak Cardiovascular Center
03.1996 - 09.2006
- LMT - Licensed Massage Therapist in State of Texas
- CNP - Certified Notary Public for State of Texas
Associate in Arts Degree - Human Services
Houston Community College
Diploma in Massage Therapy -
Phoenix School of Massage
License of Massage Therapy - Massage Therapy
Texas Department of Licensing & Regulation
Similar Profiles
Mahesh NandyalaMahesh Nandyala
Postdoctoral Research Fellow at The University of Texas at Austin & The University of Texas MD Anderson Cancer CenterPostdoctoral Research Fellow at The University of Texas at Austin & The University of Texas MD Anderson Cancer Center
Yahia SheblYahia Shebl
Materials Managment Rep. at The University of Texas MD Anderson Cancer CenterMaterials Managment Rep. at The University of Texas MD Anderson Cancer Center
JOSALYN SCOTTJOSALYN SCOTT
Grant Program Manager at University Of Texas MD Anderson Cancer CenterGrant Program Manager at University Of Texas MD Anderson Cancer Center