Linda Michelle Rumsey
Gladewater,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Program Manager II
Community Healthcore
03.2022 - Current
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Management of 20-30 employees
- Maintains confidentiality of client records and ensured all documentation is completed in a timely manner
- Identifies needs of individuals and makes appropriate referrals.
- Monitoring of all client records
- Ensuring staff development; goals and objectives
- Oversight of Child and Adolescent intakes
- Evaluates and recommends selection and termination of employment.
- Assure care and treatment are in compliance with external (HHSC, CCBHC, Joint Commission) and internal standards.
Program Manager I - YES Waiver
Community Healthcore
05.2021 - 05.2022
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Streamlined documentation process for admission to the program were completed and filed according to procedures.
- Monitoring of YES Waiver Inquiry Line
- Ensuring that the WRAP Around Model for services planning identified family vision, team mission, functional strengths, needs, strategies and outcomes
- Review of WRAP Around plans to ensure fidelity to the model and compliance with HHSC guidelines.
- Management of 7 employees.
- Coordination with key stakeholder in the community to increase referrals and education about YES Waiver Program.
- Evaluation and recommendation selection for selection and termination of employment.
- Completion of chart reviews and service observations to ensure compliance with Quality Management Plan.
- Completion of monthly and quarterly reports due to HHSC.
Qualified Mental Health Professional
Community Healthcore
05.2010 - 03.2021
- Improved client outcomes by developing and implementing individualized recovery plans tailored to their specific needs.
- Enhanced therapeutic relationships through active listening, empathy, and effective communication skills.
- Increased client engagement by utilizing evidence-based curriculum.
- Reduced crisis situations through timely interventions and appropriate referrals to community resources.
- Aided clients in achieving personal goals by providing support, guidance, and practical assistance.
- Ensured compliance with documentation standards, completing accurate and timely progress notes for each client interaction.
- Delivered group sessions focused on coping skills development, stress management techniques, and other relevant topics.
- Continuously sought professional development opportunities to remain current on industry best practices and enhance clinical skills.
- Served diverse populations including children, adolescents, adults, families, couples from various cultural backgrounds addressing an array of mental health issues. - offered through the Family and Youth Success Program (FAYS), Child and Adolescent outpatient services and Crisis Mobil Team.
- Implemented crisis intervention plans to support client safety.
- Provided case management services to monitor client access to resources and services.
- Educated clients and families about mental health issues, treatments and resources.
- Documented client progress in confidential files.
- Built partnerships with community agencies and service providers to remove access gaps.
- Provided clients with recommendations to community resources.
- Facilitated support groups for clients to discuss issues related to mental health.
- Observed and monitored client behavior and responses to treatment.
- Usage of Electronic Health Record (EHR) system.
Owner
North Main Learning Center
01.2002 - 05.2010
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Daycare was licensed to accept 20 children ages birth to 13.
- Ensured that all safety standards were met and in compliance with state guidelines.
- oversight of one employee.
Education
Master of Arts - Counseling- Professional Counselor LIcensure
LeTourneau University
Longview, TX05.2013
Bachelor of Arts - Pyschology
LeTourneau University
Longview, TX05.2010
Associate of Applied Science - Substance Abuse
Tyler Junior College
Tyler, Texas05.2002
Skills
- Customer Service
- Leadership
- Effective Communication
- Quality Assurance
- Operations Management
- Team Development
- Documentation proficiency
- Community Outreach
- Collaboration
- Relationship Building
- Attention to Detail
- Flexible and Adaptable
- Critical Thinking
- Cultural Sensitivity
- Decision-Making
- Detail Oriented
- Problem-Solving
- Work Planning and Prioritization
- Team Management
- Program Leadership
- Public Speaking
- Training and Development
- Critical Thinking
- Motivated
- Work in High Stress Environments
Certification
Child and Adolescent Needs Assessment (CANS) Super User
Timeline
Program Manager II
Community Healthcore
03.2022 - Current
Program Manager I - YES Waiver
Community Healthcore
05.2021 - 05.2022
Qualified Mental Health Professional
Community Healthcore
05.2010 - 03.2021
Owner
North Main Learning Center
01.2002 - 05.2010
Master of Arts - Counseling- Professional Counselor LIcensure
LeTourneau University
Bachelor of Arts - Pyschology
LeTourneau University
Associate of Applied Science - Substance Abuse
Tyler Junior College