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Linda Olivia Ecklin
Shift Manager
Dade City,FL
Summary
Hello! My name is Olivia, a 22-year-old on the eternal quest to improve my green thumb. In between tending my small lavender field and maintaining our family farm, you can find me learning new ways to develop my leadership skills. I am enrolled in ASU to create positive, inclusive change in the world of law. Hard work has been something I’ve learned throughout the years of my life and it's become enjoyable. Learning new things, whether job-related or recreational, has proved to be rewarding. My work ethic and results are something I’ve come to be truly proud of.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Shift Manager/Key Holder
Starbucks
Zephyrhills, Florida
5 2022 - Current
- Maintained 45 seconds for speed of service every 30 minutes throughout the day.
- Breaking a store record of 80 transactions in a half hour through operational excellence.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions of over 60k weekly in sales and preventing discrepancies.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Exercised composure under pressure and in escalated customer service scenarios.
Lead Baker
Publix
Lakeland, Minnesota
09.2020 - 09.2022
- Selected as a candidate to move into bakery management after 1 year of experience.
- Managed inventory and ingredient ordering to ensure minimal waste and optimal freshness.
- Resolved customer concerns with positive approach and constructive strategies.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Replenished and rotated food items, following correct food cooling and storage procedures.
Assistant to Sales Manager
S&S Roofing
Brooksville, FL
06.2021 - 01.2022
- Tasked to create documents around client's insurance claims
- Worked with sales team to ensure client satisfaction
- Tasked with direct communication with insurance companies.
- Answered phones to process requests, transfer calls or relay messages to appropriate personnel.
- Offered technical support and troubleshot issues to enhance office productivity.
- Communicated with management to explain issues and formulate solutions.
- Created and updated approximately 50 records and files weekly to maintain document compliance.
- Translated information into electronic forms by compiling and sorting data.
Shift Leader
Panera Bread
Plant City, Florida
01.2018 - 01.2019
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Gathered, organized and input information into digital database.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
Bachelor of Arts - Political Science
Arizona State University
Tempe, AZ 09.2022 - Current
GED -
Florida Department of Education
05.2022 - 05.2022
Skills
Team Player
Management Software
Detail Oriented
Multitasking
Passionate
Adaptive and creative
Health and safety
Interests
Gardening
Timeline
Bachelor of Arts - Political Science
Arizona State University
09.2022 - Current
GED -
Florida Department of Education
05.2022 - 05.2022
Assistant to Sales Manager
S&S Roofing
06.2021 - 01.2022
Lead Baker
Publix
09.2020 - 09.2022
Shift Leader
Panera Bread
01.2018 - 01.2019
Shift Manager/Key Holder
Starbucks
5 2022 - Current
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