Linda S. Bennett
North Richland Hills,Texas
Summary
Career Goals: Seeking a position to utilize leadership, project management and people skills developed throughout a successful career path. Highly motivated, love challenges and being part of a team that develops and implements new ideas.
Overview
36
36
years of professional experience
Work History
Human Resource Director
DMGgo
Fort Worth , Texas
07.2019 - Current
- Manage HR activity for Delivery Service Providers who work for Amazon. Responsible for onboarding drivers, ensuring state rules are applied and met.
- Manage Payroll team who utilizes ADP and Pay Com for bi-weekly payrolls.
- Support 30-90-120 day audits for DSP's.
- Responsible for all employee handbooks and ensuring state policies are adhered too.
CEO
Fill Your Nest Home And Seasonal Decor
North Richland Hills , Texas
05.2018 - Current
- Home and Seasonal Décor Retail Store opened in May of 2018 located in North Richland Hills
- Woman owned start-up business
- Annual Revenue 175,000
- Responsible for selection and purchase of merchandise
- Manage merchandise budget and all accounting associated with sales, accounts payable, part-time salaries and marketing
- Manage four part-time employees
- Responsible for display and set-up of store
- Business named top in Tarrant County
Executive Director
Verizon
Lake Mary , Florida
01.2007 - 01.2016
- Directed Domestic and International Payroll consisting of 51 countries, Time Processing, and Payroll Tax filing across all Verizon entities with operational budget of $14M and overall payments of $16B
- Organization processed payroll weekly and bi-weekly for approximately 175,000 non-exempt, management and collective bargained agreement employees (52 contracts)
- Utilized PeopleSoft 9.1 for domestic payroll and utilized outsource model ADP for International payroll (51 countries)
- Standardized processes enhanced and consolidated three payroll systems into one for domestic payroll
- Managed 133 employees, 12 managers across four shared service centers located in multiple areas
- Achieved best in class from 2011 - 2016 against industry benchmarks
- Standardized international processes in EMEA and LATAM
- Customer service inquiries supported by four channels, ACD, email, click to chat and virtual agent.
- Avg. Inquires per year 200K+
- Reduced overall inquires year over year based on numerous process efficiencies and implementation of call monitoring, agent script and analytical software
- Major implementations included, centralized oracle imaging (paperless workflow), standard FLSA process with third party vendor, mobile paycheck, and inactive website
- Developed Work history site to provide inactive employees access to their pay stub and W2’s
- Supported Finance Transformation initiative during 2012-2014, resulting in new organization being staffed in Lake Mary, Florida with Disaster Recovery in Irving, Texas
- Staffing completed in waves with three-month bubble period for training and transition with existing employee before rolling off payroll
- Transition of organization was completed on time with no derogation to Service Level Objectives, processing or overall metrics
- Implemented standard Time and Absence Management system across Verizon (US and International)
- Utilized Agile process to support development, testing and implementation cycles
- Developed special processing to support work stoppage for collective bargained employees who went on strike
- Global Payroll supported new time codes, overtime pay requirements, vacation payout in lieu of regular wages, and Associates who crossed picket line.
Director
Verizon
Dallas , Texas
01.2006 - 01.2007
- Managed HR and Payroll in their infrastructure and application requirements through implementation
- Top priority identified for Payroll was to consolidate three existing Business Unit payroll operations and systems into one system and operations team
- Conducted analysis on multiyear implementation strategy identifying scope for Payroll/HR
- Project completed on time and within budget
- Total savings achieved including IT, Payroll and HR $43.7M.
Project Lead
MCI, Verizon
01.2005 - 01.2006
- Transitioned, employees onto, payroll as well as identified, employees to former, (Verizon Business) Payroll
- Lead team in identifying all HR processes, benefits, downstream coordination, network/system access, regulatory and legal compliance and communications
- Transition was completed in multiple phases; employees were transitioned starting 1/1/06 through 3/31/06
- (Note: This project was completed in parallel to responsibilities of Director – Shared Services)
- Produced quality standards, checklists, report templates and processes
- Developed and followed baseline project plan and milestones for task completion
- Managed risk, investigated solutions and established project recovery plans
- Set up and managed team meetings
- Monitored project progress, examined risks and set forth contingency plans
- Provided team with coaching and direction
- Implemented actions to mitigate risk by developing contingency and avoidance strategies
- Updated customers and senior leaders on progress and roadblocks
Director
Verizon
Dallas, Texas
01.2004 - 01.2006
- Created, HR Shared Services Center that leveraged knowledge, infrastructure, and technology to create single organization to support and integrate all administrative and transaction-based activity across Verizon HR
- This was accomplished by reducing cost of administration, improving effectiveness of service, providing consistency in delivery, reducing risk to business, and being flexible to react to change
- Consolidated systems conducted outsource analysis, outsourced processes where profitable.
- Developed and enforced annual budget requirements and monitored expenditures to mitigate risk of overages
- Worked closely with organizational leadership and board of directors to guide operational strategy
- Leveraged professional networks and industry knowledge to strengthen client relationships
Manager – Benefits
Verizon
Dallas, Texas
01.2002 - 01.2004
- Managed Benefits Vendor responsible for all system requirements.
- Supported annual open enrollment
- Supported system enhancements and incident reporting
- Conducted benefit analysis
- Implemented customer service channel and service level objectives
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Drove operational improvements which resulted in savings and improved profit margins
- Identified issues, analyzed information and provided solutions to problems
- Collaborated with team members to achieve target results
- Created plans and communicated deadlines to complete projects on time
- Resolved problems, improved operations and provided exceptional service
Director
Merger Staffing – Verizon, GTE
01.1984 - 01.1998
- Project Lead for HR in developing merger processes to ensure smooth transition of all Bell Atlantic and GTE employees.
- Developed staffing systems to select each layer in organization
- Ensure timelines were met to meet merger requirements
- Worked with each President and management team through out company to conduct their organizational staffing.
Education
Bachelor’s Degree - Business/Psychology
Dallas Baptist University
Dallas, TX12.1995
Associate Degree - Management
Northlake Community College
Irving, Texas1990
No Degree - Management Skills Multiple Courses
Verizon Management
New Jersey12.2015
Skills
- Project Management
- Disaster Recovery
- Human Resources (Staffing, Benefits, Technology, Payroll)
- Operational Processes
- Merger and Acquisition Expertise
- Time Management
- Operational Expertise
- Retail Expertise
- Designer Retail Displays
- Interior Design Work
- Communication
- Organization
Accomplishments
Started Woman Owned Retail Business 2017
Named Tarrant County Top Business 2020-2022
Retail Management
Retail Display
Payroll Consolidation - four payroll systems into one for Verizon
Optimized Domestic and International Payroll for Verizon
Implemented two time management systems
Managed multiple merger and acquisitions successfully
Awarded Woman of the Year
Hobbies
Home Decorating
Making floral arrangements
Working in the yard
Helping non-profit organization with decorations or gifts for charity give-aways
Timeline
Human Resource Director
DMGgo
07.2019 - Current
CEO
Fill Your Nest Home And Seasonal Decor
05.2018 - Current
Executive Director
Verizon
01.2007 - 01.2016
Director
Verizon
01.2006 - 01.2007
Project Lead
MCI, Verizon
01.2005 - 01.2006
Director
Verizon
01.2004 - 01.2006
Manager – Benefits
Verizon
01.2002 - 01.2004
Director
Merger Staffing – Verizon, GTE
01.1984 - 01.1998
Bachelor’s Degree - Business/Psychology
Dallas Baptist University
Associate Degree - Management
Northlake Community College
No Degree - Management Skills Multiple Courses
Verizon Management
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