Linda Thamani Sibono
Bulawayo ,Matebeleland
Summary
Proven leader in retail management with a track record of enhancing customer satisfaction and retention at Harding Retail. Skilled in customer service and problem-solving, adept at mentoring teams to exceed sales targets by over 30%. Specializes in leveraging teamwork and collaboration to drive results and improve store operations.
Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Sale Associate
Harding Retail
05.2023 - Current
- maintain store visual appeal, engage customers, and promote specific merchandise.
- Driving sales in my department as well as offering exceptional customer service
- Handled transactions on a POS system
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Area Sales Manager
Lufi-D
07.2018 - 01.2023
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
Store Manager
Superga / Kappa
03.2017 - 06.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
Store Manager
The Space
06.2008 - 02.2017
- Customer Service, helping customers learn about our offers and promotions
- Answering calls and emails from our customers
- Finance and accounting, payments, refunds and exchange transactions on POS
- Created invoices and send them to customers
- Making direct deposits to the bank of the company account
- Payroll hours for the employees
- Placed orders, answered customer questions in person, through emails and over the phone to maximize customer service
- Contacted new and existing customers to outline benefits of products
- Developed customized sales techniques to successfully sell and upsell services to new and existing customers
- Listened to customer needs to identify and recommend best products and service
Education
Fashion Design - Fine Arts
Bulawayo Polytechnic
Zimbabwe 11.2006
A'Level - Business Studies
St Columbus High School
Bulawayo,Zimbabwe 12.2002
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management and multi tasking
- Problem-solving skills
- Listening Skills
- Computer literate MS office
- Excellent communication skills
- Negotiation tactics
- Ability to learn quickly
- Clear and articulate phone manners
- Multi-tasking strength
- Team building
Timeline
Sale Associate
Harding Retail
05.2023 - Current
Area Sales Manager
Lufi-D
07.2018 - 01.2023
Store Manager
Superga / Kappa
03.2017 - 06.2018
Store Manager
The Space
06.2008 - 02.2017
Fashion Design - Fine Arts
Bulawayo Polytechnic
A'Level - Business Studies
St Columbus High School
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