Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Linda Tugan Tugan

Shelbyville,IN

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Assistant

Intermountain Healthcare
Bountiful, UT
06.2016 - 08.2023
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Incorporated outside records into charts and EHR.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.

Medical Assistant

Intermountain Healthcare
Bountiful, UT
08.2012 - 06.2015
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Incorporated outside records into charts and EHR.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Performed preliminary physical tests to accurately record results in patient history summary.

Education

Certificate - Medical Assistant

Ivy Tech Community College of Indiana
Columbus
06.1993

Skills

  • Understands Medical Procedures
  • Patient Scheduling
  • Patient Relations
  • CPR
  • Compassionate
  • EKG Set up and Monitoring
  • Vital Sign Monitors
  • Diagnostic Procedures
  • Medical Terminology Knowledge
  • Vital Sign Monitoring
  • Medical Procedures
  • Stocking Supplies
  • Preparing Specimens and Samples
  • Direct Patient Care
  • HIPAA Compliance
  • Certified in Basic Life Support (BLS)
  • Patient-Focused Care
  • Electrocardiography (EKG)
  • Medical Terminology
  • Specimens Collection and Processing
  • Electronic Medical Records
  • Documentation and Recordkeeping
  • First Aid

Certification

  • Certified Medical Assistant (CMA)

Timeline

Medical Assistant

Intermountain Healthcare
06.2016 - 08.2023

Medical Assistant

Intermountain Healthcare
08.2012 - 06.2015

Certificate - Medical Assistant

Ivy Tech Community College of Indiana

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Linda Tugan Tugan