Linda Vigil
North Platte,NE
Summary
Results-driven Retail Banking Manager with a strong background in fostering banking relationships through financial consultations. Led customer retention initiatives during a major bank transition, enhancing client satisfaction. Coached a team to surpass consumer checking and savings targets while significantly improving Customer Experience scores. Collaborated with branch teams to enhance communication, streamline outreach, and efficiently resolve client complaints.
Overview
8
8
years of professional experience
Work History
Financial Sales Manager
First Citizens Bank
North Platte
04.2026 - Current
- Built new banking relationships through financial product consultations
- Facilitated retention and solution offerings for current customers during bank transition from BMO, ensuring continuity of service.
- Provided feedback and guidance to my financial sales representative that helped her reach a goal of over 100 percent in consumer checking and savings goal
- Coached, motivated and developed team of direct reports to strive to achieve goals
- Worked closely with team members to bring the Customer Experience score from 78.6 percent to 90.1
- Collaborated with branch teams to enhance communication on referral follow-up and customer outreach.
- Kept detailed records of sales calls and client interactions for sales calls, applications, and client notes.
- Addressed and resolved customer complaints efficiently promptly while maintaining a high level of professionalism.
Branch Operations Coordinator
Wells Fargo
North Platte, Nebraska
06.2018 - 04.2026
- Coordinated Wells Fargo branch operations and daily service workflows
- Processed account maintenance requests and completed banking documentation
- Supported branch staff with deposit, cash, and teller procedures
- Monitored compliance standards for Wells Fargo banking activities
- Resolved customer service issues and routed complex concerns
- Prepared branch reports, records, and operational files
- Managed scheduling, supplies, and office support tasks
- Trained staff on branch processes and service expectations
- Trained new branch personnel on operational processes and procedures.
Education
University of Nebraska At Kearney
Kearney, NESkills
- Banking products
- Sales forecasting
- CRM documentation
- Compliance monitoring
- Customer relationship management
- Cross selling
- Referral management
- Sales training
- Team leadership
- Performance coaching
- Client communication
- Problem solving
- Conflict resolution
Timeline
Financial Sales Manager
First Citizens Bank
04.2026 - Current
Branch Operations Coordinator
Wells Fargo
06.2018 - 04.2026
University of Nebraska At Kearney