Summary
Overview
Work History
Education
Skills
02/2012- Present
References
Timeline
Generic

Linda Y. Ureno Alcaraz

Fremont,CA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience

Work History

Billing & Collections / Purchasing / Workers Comp

Walters & Wolf
Fremont, CA
03.2004 - 02.2012
  • Processed and sent invoices, adjustments, and credit memos to customers.
  • Processed invoice payments and recorded information in account database.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Resolved discrepancies between purchase orders and invoices.
  • Maintained accurate records of all invoice transactions.
  • Performed data entry into accounting system software to process payments.
  • Assisted Accounts Payable department with payment inquiries from vendors.
  • Generated reports as requested for management review purposes.
  • Followed up with vendors regarding missing documentation or incomplete information.
  • Responded promptly to customer inquiries regarding invoicing issues.
  • Monitored incoming emails and faxes for unpaid invoices or billing disputes.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Reviewed purchase orders and invoices for accuracy.
  • Developed relationships with vendors to ensure timely delivery of goods.
  • Maintained records of all purchases, pricing, and other important data.
  • Coordinated shipping schedules between vendors and customers as necessary.
  • Organized and maintained filing systems for sensitive documents.
  • Provided administrative support to various departments within the organization.
  • Ordered office supplies as needed to maintain adequate inventory levels.
  • Compiled data from multiple sources into spreadsheets or databases for analysis.
  • Assisted with the preparation of claim forms and related documents for processing.
  • Prepared reports on claim status and updates for management review.
  • Maintained a database of all current workers' compensation cases.

Office Coordinator / Recruiter Assistant

Certified Employment Group
Fremont, CA
01.2001 - 07.2003
  • Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
  • Greeted visitors and directed them to the appropriate area or person.
  • Compiled data, tracked changes, and created reports in Excel spreadsheets.
  • Provided administrative support for all departments in the organization as necessary.
  • Developed productive working relationships with customers through courteous service via phone or email correspondence.
  • Assisted with special projects as requested from time-to-time by management team.
  • Updated contact information lists regularly in accordance with company policy.
  • Supported other teams with various administrative tasks when required.
  • Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
  • Input accurate account data to efficiently update company database and maintain detailed records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Provided feedback to unsuccessful applicants on the status of their applications.
  • Provided ongoing support throughout the entire recruitment life cycle processes.
  • Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.

Reception / Data Entry /Spanish Translator

Allstate Insurance Co
Fremont, CA
04.1999 - 10.2000
  • Provided interpretation services for clients during meetings and conferences.
  • Managed customer inquiries related to translation services including cost estimates and delivery timelines.
  • Reviewed and translated documents, forms and technical materials in both English and Spanish.
  • Assisted with customer support services, e-mail and inbound calling for organizations.
  • Interpreted conference calls and other workplace communications in real-time.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.

Education

Some College (No Degree) - General Education

Ohlone College
Fremont, CA
01-2002

High School Diploma -

John F. Kennedy High School
Fremont, CA
06-2000

Skills

  • Billing & Collection
  • Purchasing Agent
  • Administration Assistant
  • Assist in Workers Comp
  • Bilingual (Spanish / English)
  • Office Coordinator
  • Excel / Word/ Outlook/ Power Point
  • Type 45 wpm

02/2012- Present

  • Mother of three children ages 14, 12 and 6.
  • Have been a stay home mom since February 2012.
  • Enjoy my family and my pets as much as I can and try to make life as best as possible.
  • Enjoy Gardening, and home decor.

References

References available upon request.

Timeline

Billing & Collections / Purchasing / Workers Comp

Walters & Wolf
03.2004 - 02.2012

Office Coordinator / Recruiter Assistant

Certified Employment Group
01.2001 - 07.2003

Reception / Data Entry /Spanish Translator

Allstate Insurance Co
04.1999 - 10.2000

Some College (No Degree) - General Education

Ohlone College

High School Diploma -

John F. Kennedy High School

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Linda Y. Ureno Alcaraz