LINDAYANNE DA SILVA
NURSE AIDE AND SECRETARY
Revere,MA
Summary
Hardworking, fast leaner, outgoing, responsibility, positive, continuous learner, computer skills, Microsoft, quickbooks, powerpoint, excel, adobe, teamwork, empathy, patience, trustworthiness, adaptability and time management.
Overview
20
20
years of professional experience
Work History
Secretary
JOHN'S AUTO SALES
Somerville, MA
01.2024 - 03.2024
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
- Maintained daily report documents, memos and invoices.
- ordered parts
Secretary
DINO'S AUTO CENTER
Somerville, MA
06.2023 - 01.2024
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Entered data into system and updated customer contacts with information to keep records current.
- Did estimates, called friend and ordered parts
- loged in services in the computer.
- received payment
- payed employees
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Secretary
SERGIO'S AUTO REPAIR
Malden, MA
01.2023 - 06.2023
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Kept reception area clean and neat to give visitors positive first impression.
- Liaised between clients and vendors and maintained effective lines of communication.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Received payment
- ordered parts
- Scheduled appointments and conducted follow-up calls to clients.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Nurses Aide
Saint Luzia Association
Governador Valadares, Minas Gerais, Brazil
12.2020 - 06.2022
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Transported patients between rooms and appointments or testing locations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
Secretary, Financing and General Services
F1 Motors
Chelsea, MA
06.2014 - 12.2016
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Went to banks with clients
- Cleaned the office
- Gathered clients and references information
- Put in cars in computer and buyer
- Received payments and made payments
- opened insurance and registered cars
Secretary and General Services
Omnidentix & Associates
Medford, MA
01.2011 - 06.2014
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered the phone
- Made Appointments and confirmed them
- checked Insurance
- Prebilling
- Rebilling
- Put in service in the system
- Put in mail/ payments in the system
- made deposits
- received payment
- translated for some patient's
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
General Services, Cook, Waitress and Etc
Bread & Company
Everett, MA
02.2011 - 09.2011
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Communicated closely with servers to fully understand special orders for customers.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Managed opening and closing shift kitchen tasks.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Teacher
Educational Institute Millennium
Governador Valadares, Minas Gerais Brazil
03.2010 - 10.2010
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared and implemented lesson plans covering required course topics.
- Prepared comprehensive English curriculum for multiple classes.
- Developed innovative lesson plans to engage students in English language learning.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Monitored student progress and provided feedback to both students and parents.
- Assisted in development of extracurricular activities and special events.
- Produced engaging lesson plans and activities to help students master learning objectives.
Babysitter
3 Families
Newton, MA
01.2004 - 01.2008
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Played games, worked on puzzles, and read books to young children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated positively with children and guardians.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Reassured children when upset providing emotional support and stability.
- Communicated with parents regarding children's progress and development, raising any issues.
- Planned fun outings and educational activities to keep children entertained.
- Read stories, sang songs and facilitated creative play.
- Helped with homework and any lesson the child did not understand.
Education
High School Diploma -
Jose Rodrigues Coelho State School
01-2011
Nurses Aid - Medical Care
Jose Rodrigues Da Silva Technical School
Governador Valadares, Minas Gerais-Brazil07-2011
Certification - Health Care
IMES- Mineiro Institute of Superior Education
Governador Valadares, Minas Gerais- Brazil12-2008
Certificate - Health Care
IMES- Mineiro Institute of Superior Education
Governador Valadares, Minas Gerais- Brazil12-2008
Certificate - Health Care
Jose Rodrigues Da Silva Technical School
Governador Valadares, Minas Gerais- Brazil04-2009
Certificate - Health Care
Jose Rodrigues Da Silva Technical School
Governador Valadares, Minas Gerais- Brazil07-2009
Certificate - Health Care
Jose Rodrigues Da Silva Technical School
Governador Valadares, Minas Gerais-Brazil09-2009
Certificate - Computer And Information Systems
PRONIN- National Project For Computers Skills
Governador Valadares, Minas Gerais- Brazil12-2009
Skills
- Letter writing
- Office correspondence
- Phone reception
- Meeting support
- Phone etiquette
- Accounts payable
- Organization
- Multi-line phone systems
- File systems management
- Payment posting
- Preparing contracts
- Quickbooks
- Sales support
- Calendar management
- Data verification
- Filing experience
- Appointment scheduling
- Digital file management
- Reception functions
- Document preparation
- Accounts receivable and payable
- File management
- Customer service
- Schedule management
- Office supply inventory
- Inventory purchasing
- Equipment sterilization
- Supply restocking
- Keyboarding skills
- Confidentiality
- Supply ordering
- Spreadsheet management
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Secretary
JOHN'S AUTO SALES
01.2024 - 03.2024
Secretary
DINO'S AUTO CENTER
06.2023 - 01.2024
Secretary
SERGIO'S AUTO REPAIR
01.2023 - 06.2023
Nurses Aide
Saint Luzia Association
12.2020 - 06.2022
Secretary, Financing and General Services
F1 Motors
06.2014 - 12.2016
General Services, Cook, Waitress and Etc
Bread & Company
02.2011 - 09.2011
Secretary and General Services
Omnidentix & Associates
01.2011 - 06.2014
Teacher
Educational Institute Millennium
03.2010 - 10.2010
Babysitter
3 Families
01.2004 - 01.2008
High School Diploma -
Jose Rodrigues Coelho State School
Nurses Aid - Medical Care
Jose Rodrigues Da Silva Technical School
Certification - Health Care
IMES- Mineiro Institute of Superior Education
Certificate - Health Care
IMES- Mineiro Institute of Superior Education
Certificate - Health Care
Jose Rodrigues Da Silva Technical School
Certificate - Health Care
Jose Rodrigues Da Silva Technical School
Certificate - Health Care
Jose Rodrigues Da Silva Technical School
Certificate - Computer And Information Systems
PRONIN- National Project For Computers Skills