Penn Foster Career School
Master of Science from Criminal Justice
06.2021 - Current
Hi, I’m
Linda Yasmin Hernandez
Social Services
Chicago,IL
Timeline
Social Services Specialist
UCAN
02.2021 - 06.2024
Call Center Representative
Boyd Gaming
07.2017 - 09.2021
Sales Manager's Assistant
AT&T
08.2012 - 12.2016
Penn Foster Career School
High School Diploma
07.2012 - 07.2012
Work History
UCANChicago, IL
Social Services Specialist
02.2021 - 06.2024
Job overview
- Collaborated with other service providers to ensure delivery of comprehensive care.
- Prepared reports detailing program activities for grant applications or funding sources.
- Utilized a variety of assessment tools to evaluate clients' strengths, weaknesses, abilities, skillsets.
- Attended workshops, conferences, seminars, and trainings to stay abreast of current trends in the field.
- Mentored at-risk youth by providing guidance on decision making process and goal setting strategies.
- Facilitated group sessions to provide education about available social services programs.
- Maintained case files, records and documentation to ensure compliance with all regulations and policies.
- Cultivated relationships with community partners such as law enforcement, schools.
- Participated in staff meetings to discuss cases and program updates.
- Monitored progress of clients receiving services by conducting home visits or phone calls.
and more.
Boyd GamingLas Vegas, Nv
Call Center Representative
07.2017 - 09.2021
Job overview
- Shift supervisor, customer service specialist, hotel accommodation specialist, manage 16 hotels, computer specialist, IT.
- Developed effective working relationships with team members across multiple departments.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Attended regular training sessions on updates and changes within industry or organization.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
AT&TAurora , IL
Sales Manager's Assistant
08.2012 - 12.2016
Job overview
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Sales representative, shift manager, customer service specialist, IT trouble shooting.
- Greet customers and provided exceptional customer service.
Provided accurate information about products, prices and services. - Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Overview
12
years of professional experience
3
years of post-secondary education
Education
Penn Foster Career SchoolScranton, PA
High School Diploma
07.2012 - 07.2012
Penn Foster Career SchoolScranton, PA
Master of Science from Criminal Justice
06.2021 - Current
University Overview
- Honor Roll ( Semester 2, 2024 year)
Skills
- Social Justice
- Child Safety
- Caseload Management
- Analytical and Critical Thinking
- Planning and Coordination
- Multitasking Abilities
- [Type] Software Proficiency
- Teambuilding
- Teamwork and Collaboration
- Organization and Time Management