Summary
Skills
Work History
Education
Certification
Languages
Overview
Generic

Linda Y Hernandez

Aurora,IL

Summary

Motivated Social Services Case and Career Specialist displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings.

Skills

  • IT Support
  • Operating Systems
  • Computer Networking
  • Help Desk
  • Technical Support
  • Written and Verbal Communication
  • Data Analysis
  • Service Planning
  • Data Management
  • Conflict Resolution
  • Microsoft Windows
  • Spanish
  • Bilingual
  • Active Directory
  • Typing
  • VPN
  • Microsoft Windows Server
  • Network Support
  • Network Monitoring
  • Effective Customer Communication

Work History

Social Services Coordinator (Career Specialist, Project Coordinator)

UCAN Chicago
Chicago, IL
02.2022 - Current
  • Actively recruit a prescribed number of youth each week for entry into the IYIP program (Illinois Youth Investment Program)
  • Ability to thoroughly review participant documentation to determine eligibility for the IYIP program
  • Conduct daily employer outreach and visit worksites to obtain a quota of at least four new unsubsidized employment agreements each month
  • Identify and solicit employers for commitments to fill a prescribed number of WBL and OJT work experience positions
  • Identify and solicit colleges for commitments to fill a prescribed number of Adult Basic Education (ABE) training slots with out of school youth
  • Place an entire caseload of participants ages 16-24 into long term unsubsidized employment opportunities within specified career clusters
  • Attend Workforce Investment Council meetings and hiring events to maximize communications with community agencies, while gaining a detailed understanding of opportunities for high demand sectors of employment
  • Establish and maintain a cooperative relationship with local IDHS Family & Community Resource Center (FCRC)
  • Coordinate with area school districts to identify individuals that did not complete state graduation education requirements
  • Assist youth in attaining their HSE or GED by re-engaging them in the pursuit of a diploma through a local accredited source or online training
  • Prepare and administer Job Readiness Training and Skill Assessment Training
  • Develop a well formatted and captivating resume for each youth assigned to a caseload
  • Assist out of school youth with the attainment of full-time employment
  • Provide guidance on Post-Secondary preparation including degree program exploration, college applications, college entry testing, FAFSA etc
  • Develop an individualized case plan for each youth in the caseload to overcome specific personal and educational barriers
  • Assist individuals with supportive services such as: housing, healthcare, childcare, transportation, legal support, and connection to the community
  • Track all job development activities, workshops, placements, employment verification and obtain time sheets of assigned participants
  • Maintain weekly/monthly activity and outcome reports as prescribed by the Program Coordinator
  • Prepare, submit and present thoroughly generated reports, updates and information to Program Coordinator on a weekly/monthly
  • Punctual completion of all reports to meet state and federal reporting requirements
  • Maintain an well organized and formatted working file for each assigned participant
  • Maintain weekly case notes of participant's employment or educational progress and supportive services provided
  • Develop and monitor career plans for each program participant on a daily basis
  • Ensure that assigned participants are involved in a minimum amount of education and training activities required by IDHS each week
  • Continuous preparation for internal and state audits
  • Perform other related duties as assigned
  • Frequently sitting for extended periods while performing desktop activities
  • Maintain good attendance
  • Maintain appropriate personal appearance.

Call Center Representative

Boyd Gaming Corporation
Las Vegas, NV
08.2017 - 10.2021
  • Shift supervisor, customer service specialist, hotel accommodation specialist, manage 16 hotels, computer specialist, IT.

Sales Manager

Simply Mac | Spring Mobile
Las Vegas, NV
07.2015 - 08.2017
  • Sales representative, shift manager, customer service specialist, IT trouble shooting.

Sales Associate

AT&T
Aurora, IL
08.2012 - 07.2015
  • Sales representative, shift manager, customer service specialist, IT trouble shooting.

Education

Master of Criminal Justice -

Penn Foster
05.2022

High School Diploma -

East Aurora High School
Aurora, IL
05.2012

Certification

  • Association for Project Management (APM)
  • Customer Service Representative Certificate
  • Leadership Essentials Certificate

Languages

  • English
  • Spanish

Overview

11
11
years of professional experience
1
1
Certificate
Linda Y Hernandez