LINDA E. ZAMAITIS, PMP

Develop LOB partnerships within Financial Mortgage Services at Synovus. Ensuring relevant standards, process and regulations are upheld.

• Interact with IT and LOBs to identify business needs and requirements.
• Meet with project stakeholders on regular basis to assess progress and make adjustments.
• Mentored and lead new employees to enhance IT program delivery.
• Address and resolve technical, financial and operational concerns by working with team members and directors.
• Manage budgets and reporting on fund allocation.
• Gather feedback and present insights on program performance to executive team and directors.
• Identify opportunities for continual improvement.

Resolved the delivery of a troubled enterprise program that was experiencing financial, scheduling and resource issues.

Technology was new to the company.

• Implemented a framework to overcome inefficiencies.
• Established policies designed to ensure consistently high service performance and evaluated customer feedback to develop quality improvement processes.
• Ensure delivery processes are efficient and cost effective.
• Put process in place to reduce costs without adversely impacting the client experience, eliminate paperwork, unnecessary service steps and non-value-added feature/functionality.
• Program approval amount $1.2MM.
• Annual run rate was $3.4 MM (existing products and vendor contracts). New annual run rate reduced to $2.4 MM. Payback 2020, Benefit amount – $5.0MM.

Implement advanced business objectives through skilled oversight of enterprise and support programs, capably directing cross-functional teams and subject matter professionals in planning, development, automation, and implementation.

Devised a password reset/synchronization, a self-service interface, and automated role-based access control as the manager of 50+ team members. Overhauled the company’s security process.

Select Program Achievements:

Mergers and Acquisitions: Key member of the merger and acquisition team that analyzes and plans the integration of infrastructure and applications.

• Build strategic partnerships within new organization.
• Overall responsibility for Budget and Resource Management for the program.
• Review and share findings and status with Executive Leadership.
• Develop and refine resource/budget model in support of business development opportunities.
• Build valuation models, EVM Balance Sheets, and statements in accordance with CVS standards.
• Participate in internal strategy and business development initiatives including portfolio management initiatives and developing enterprise standards for future M&A programs.

Engagement Management Practice: Developed and launched an engagement management process as part of the Infrastructure Project Delivery Organization for Architecture/Engineering/Performance Engineering areas.

• Rectified workload characterization issues (capacity vs demand and resource management), produced input/output processes and originated improvements metrics.
• Established governance and standards, ensuring service delivery uniformity and quality in close collaboration with the project management office and other external entities.
• Delivered on 524 projects in one year, impacting retail, pharmacy/specialty pharmacy, Minute Clinics, and other divisions of CVS.
• Allocated $540 M for hardware.

Service Virtualization Center of Excellence: Launched a Service Virtualization CoE, directly teaming with the ESL and Digital teams on service delivery.

• Aligned application development and performance testing with major releases.
• Diagnosed and addressed defects more quickly, closely partnering with project teams to select, strengthen, and determine the effectiveness of offered services.
• Positioned the company to realize multiple millions of dollars in subsequent cost savings.

IBM Enterprise Service Layer (ESL) Middleware Platform: Supervised implementation and development of an IBM Enterprise Service Layer (ESL) middleware platform using Service Oriented Architecture (SOA).

• Oversaw the buildout of 7 environments as well as enterprise services to connect CVS Retail Pharmacy systems RxC with specialty systems.
• Management responsibility for 50+ team members.
• Integrated ESL governance, enterprise monitoring, and load balancing for a PROD environment.

Responsible for the delivery and integration of McKesson’s SaaS - Clear Coverage Product (claims processing solution) into insurance company clients.

• Provide tactical direction to the implementation teams for project delivery, development changes required to meet the needs of the clients.
• Assess product and process issues, monitor progress across the portfolio, work with the teams to develop technical solutions.
• Portfolio Management, directing cross functional teams, understanding and managing client expectations and needs to achieve client satisfaction.
• Escalation point for the project teams, manage to the project contractual deliverables.
• Overall responsibility for vision, strategy, communication, motivation and growth of project implementation for the Clear Coverage product.

Served dually on the BCBSMA Program Steering committee for BCBSMA and as an internal consultant directing process change for the NASCO PMO.

• Lead multiple teams through development and system process changes required to meet the needs of the program.
• Assess challenges, monitor progress, develop solutions, and communicate across multiple business areas and ensuring the BCBSMA business requirements process is adhered to.
• Established standard processes for delivery of all IT development.
• This includes Portfolio, Financial and Compliance Management.
• Provide a structured path for approving major changes to the Program while addressing positive and negative impacts the changes may have on the Program and/or Business.
• Member of the Program Steering committee for BCBSMA and serve as internal consultant leading process change for the NASCO PMO for the program.
• Management responsibility for 7 Project Managers.