Lindbergh K. Nord
Ft Lauderdale
Summary
Experienced branch manager proficient in managing reporting, budgeting and compliance areas. Adept at updating and working with executive leadership. Bringing superior skills in planning, negotiation and complex problem-solving gained several years experience.
Overview
15
15
years of professional experience
Work History
Branch Manager
Sixt Car Rental
03.2021 - 02.2025
- Enhanced area operations with new and updated operational strategies
- Steered organizational activities with expert knowledge of business operations, market trends and competitor activities
- Identified opportunities by proactively working with cross-functional teams
- Developed strategies to increase customer satisfaction and loyalty.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Sales Agent
HERTZ
01.2015 - 01.2020
- Greeting customers, completing the necessary rental or parking information, disclosing rates, terms, and conditions of rental and obtaining the customer signatures while using effective sales techniques to encourage customers to utilize service options
- Resolve customer issues and concerns professionally using effective customer service techniques
- Maintaining and updating the rental agreement files, contracting and notifying the customers of overdue rental vehicles and inquiring as to the expected date of return, process rental extensions
- Balancing the money in counter drawers, retrieving the amount of money collected during the shift, completing the deposit slip and placing money in safe
- Review rental parameters with all customers to ensure a complete understanding of our rates and service charges
- Effectively communicated and offered ancillary products and services to enhance customer's travel experience
- Liaise with various Hertz departments
- Achieved personal sales goals while supporting the goals of the team
- Continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
Office Manager
RANDSTAD STAFFING/MIAMI RELATORS ASSOCIATION
07.2014 - 12.2014
- Maintained and updated automated financial data systems
- Reconciled input and output figures for same
- Furnished employees and authorized non-employees with policy information as required
- Processed and audited all corporate payables with manager authorization
- Maintained updated billing and payment information for selected company vendors
- Enhanced client relationships in person and by phone with sensitivity and confidentiality
- Maintained office records, ordered supplies, and processed mail
Airport Operations
SWISSPORT
01.2013 - 06.2014
- Oversee activities directly related to making products or providing services
- Passengers check in and light baggage handling
- Assisting passengers with navigation in the airport
- Worked within a team setting to get customers thru check in and boarding process in a timely manner
- Enforcement of policies in the airport and works with tenants to meet the requirements of the state and federal law to ensure safe operation of the airport
- Prepares the aircraft for departure, loads baggage, stocks provisions, and is responsible for the safe guidance of aircraft movement on arrival and departure
Airport Operations
JET BLUE AIRLINES
01.2010 - 01.2011
- Assisting passengers with navigation in the airport
- Worked within a team setting to get customers thru check in and boarding process in a timely manner
- Oversee activities directly related to making products or providing services
- Passengers check in and light baggage handling
- Serve as primary client contact, and liaison between client and internal department
Education
Graduate Certificate - Acoounting Concentration Certification
Latino Tax Pro
11-2015
High School Diploma -
American High School
Broward Community College - 36 College Credits Received
Skills
- Office Management/Procedures
- Strategy Execution
- Data Entry & Management
- Time Management Skills
- Processing Expense Reports
- Hospitality Industry Knowledge
- Manage Performance & Productivity
- Compliance/Office Regulations
- Key Accounting Principles
- Multitasking Skills
- Executive Leadership & Supervision
- Problem Solving Skills
Education and Training
other
Timeline
Branch Manager
Sixt Car Rental
03.2021 - 02.2025
Sales Agent
HERTZ
01.2015 - 01.2020
Office Manager
RANDSTAD STAFFING/MIAMI RELATORS ASSOCIATION
07.2014 - 12.2014
Airport Operations
SWISSPORT
01.2013 - 06.2014
Airport Operations
JET BLUE AIRLINES
01.2010 - 01.2011
High School Diploma -
American High School
Broward Community College - 36 College Credits Received
Graduate Certificate - Acoounting Concentration Certification
Latino Tax Pro
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