Linde Francois
Brandon,FL
Summary
Compassionate newly Graduate Nurse with experience offering comprehensive patient care in inpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nurse Tech
Tampa General Hospital
01.2023 - Current
- Arrangement for patient's dependency needs:
- Nourishment, cleanliness, security and physical and mental comfort measures, to patient and family, under the management of authorized nursing staff
- Collaborate with Nurses, Providers, and numerous others to help total consideration of the patient.
Cage Cashier/Specialty Banker/Dual Rate Supervisor
Seminole Hard Rock & casino
01.2019 - 01.2023
- Interacting with disgruntled guests to resolve issues and ensure the highest level of customer satisfaction
- Assuming supervisory role PRN and handling more than $1,000.000 in cash each shift
- Managing installment for markers and sending paid markers to the bank
- Accurately reclaiming remote monetary forms utilizing exact trade rates
- Assign tasks and workloads to employees, and foster collaboration among teams and across departments
- Ensuring funds are balanced at the end of shift and assisting higher clerks with transactions as needed.
Cage Cashier
Seminole Coconut Creek Casino
01.2018 - 01.2019
- Issued gaming coin tokens to patrons and redeemed coins and tokens for cash at customer’s request
- Checked and conformed money at the beginning of move and balancing all funds at the end of shift
- Handled more than $200,000 in cash each shift and accurately reclaimed remote funds utilizing exact trade rates
- Assisted different clerks when needed and maintained installment for markers and sent to bank.
Customer Service Sales Representative
iQor Business Process Outsourcing
01.2017 - 01.2018
- Handled inbound and outbound calls to provide information about mobile products and services
- Maintained metrics and kept records in a CRM system of customer interactions, transactions, details of inquiries, complaints and actions taken to resolve the issue
- Responded to customer questions and provided information on procedures and policies related to mobile products and services
- Ensured a high level of customer service and customer satisfaction through positive engagement.
Education
BSN -
Galen College of Nursing
St. Petersburg, FLAssociate of Applied Science -
Broward College
Fort Lauderdale, FLSkills
Head-to-toe assessments
Assisted in the administration of fluids and medications to patients
Present reports to the oncoming nurse
Initiated IV access
Apply condom catheter
Retrieved vitals of incoming patients
Assisted in administration antiemetic medications
Assisted in administration of scheduled medications to patients
Assisted in removal of medication from BD Pyxis
Assisted in routine bathing and bedding change
Assisted in administration of tube feedings
Hanging IV fluids
Foley insertion
IV insertion
Certification
· Certified in Basic Life Support (BLS), American Heart Association
Timeline
Nurse Tech
Tampa General Hospital
01.2023 - Current
Cage Cashier/Specialty Banker/Dual Rate Supervisor
Seminole Hard Rock & casino
01.2019 - 01.2023
Cage Cashier
Seminole Coconut Creek Casino
01.2018 - 01.2019
Customer Service Sales Representative
iQor Business Process Outsourcing
01.2017 - 01.2018
BSN -
Galen College of Nursing
Associate of Applied Science -
Broward College
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