Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linden Butterfield

High Point,NC

Summary

Proven track record in enhancing customer experiences and streamlining appointment processes at Novant Health. Excelled in office management and customer service excellence, achieving high accuracy in data entry and conflict resolution. Demonstrated strong work ethic and integrity, fostering collaboration and respect across teams. Skilled in maintaining confidentiality and managing deadlines efficiently.

Overview

11
11
years of professional experience

Work History

Scheduling Assistant and Patient Access

Novant Health
07.2017 - Current
  • Maintained positive client relationships through prompt communications and effective conflict resolution strategies.
  • Reduced scheduling conflicts by closely monitoring deadlines and proactively rescheduling appointments as needed.
  • Championed company values in all interactions, fostering a culture of collaboration, respect, and accountability among team members.
  • Achieved high levels of accuracy in data entry, maintaining up-to-date patient and provider information.
  • Instrumental the development of scripting and computer accessibility for the department.


Cashier

Sheetz
10.2015 - 07.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Cashier and Soft Lines Associate

Gabe's
02.2015 - 12.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cast Member

Walt Disney World Resort
01.2014 - 12.2014
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
  • Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
  • Provided accurate information and helpful guidance to visitors, improving their overall park experience.
  • Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
  • Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.

Education

Associate of Arts - General Education

Guilford Technical Community College
Jamestown, NC
05.2017

Skills

Maintaining confidentiality

Office Management

Deadline Management

Appointment Scheduling

Customer Service

Customer Assistance

Work Ethic and Integrity

Patience and Empathy

Time management skills

Customer service excellence

Timeline

Scheduling Assistant and Patient Access

Novant Health
07.2017 - Current

Cashier

Sheetz
10.2015 - 07.2017

Cashier and Soft Lines Associate

Gabe's
02.2015 - 12.2015

Cast Member

Walt Disney World Resort
01.2014 - 12.2014

Associate of Arts - General Education

Guilford Technical Community College

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Linden Butterfield