Linden Urbas
Salt Lake City
Summary
Dynamic Implementation Consultant with a proven track record at Awardco, excelling in project management and client onboarding. Expert in software implementation and cross-functional collaboration, I have successfully led client onboarding processes, enhancing operational efficiency and client satisfaction. My strategic approach and mentoring skills have driven significant improvements in service delivery and client engagement.
Overview
14
14
years of professional experience
Work History
Mid-Market Implementation Consultant
Awardco
Lindon
03.2024 - Current
- Led client onboarding processes for recognition and reward systems across enterprise, mid-market, and SMB clients.
- Guided implementations to align with client goals and best practices.
- Collaborated with cross-functional teams to enhance integration with existing tools.
- Provided training sessions on platform usage and established best practices.
- Managed project timelines and deliverables to consistently meet client expectations.
- Documented implementation workflows to improve operational efficiency and clarity.
- Supported troubleshooting during system go-live phases for seamless transitions.
- Sought effective solutions for client challenges using Awardco platform features.
SMB Implementation Consultant
Awardco
Lindon
11.2023 - 03.2024
- Managed client platform implementations, ensuring timely and successful launches through best practice consultations.
- Analyzed client requirements to design customized system configurations and workflows.
- Coordinated software solution implementation across various client environments.
- Facilitated technical connections and conducted training sessions for platform administrators and end users.
- Partnered with internal departments to transition new clients from sales to active status.
- Utilized software subscriptions to align with client objectives and enhance engagement.
Partnerships Director
WHR Global
Pewaukee
11.2021 - 07.2022
- Engage international and U.S.-based vendors, partners, and professional organizations to create sustainable relationships.
- Analyze client profitability during all stages of business development to ensure that all new clients are viable for implementation and business structure.
- Prepare comprehensive bid proposals, presentations, and implementation plans for prospective clients.
- Collaborated with key stakeholders to identify opportunities for service enhancement and innovation.
International Client Services Manager - Switzerland & Singapore
WHR Global
01.2020 - 01.2021
- Hired, trained, managed, and mentored new hires in Switzerland and Singapore as Global Assignment Counselors and Client Services Managers.
- Oversaw implementation of Swiss and Singapore offices, managing overall expansion project plan.
- Developed a network of contacts through strong client, vendor, and transferee relationships.
- Partnered with clients to assess needs, recommending design and ongoing development of mobility programs.
- Managed client relationships to ensure satisfaction and retention.
- Coordinated communication between clients and internal teams for project alignment.
- Resolved client issues promptly to maintain high service standards.
- Identified potential roadblocks in growth plan, applying creative solutions from prior experiences.
- Conducted financial analysis to recognize internal and external factors affecting business needs.
Client Services Manager
WHR Global
01.2018 - 01.2020
- Led and mentored nine-person counseling team, executing strategic relocations for 15 clients, including Fortune 500 companies.
- Managed proactive client relationship development to enhance satisfaction and retention.
- Coordinated service delivery with internal departments and external partners for seamless operations.
- Implemented process improvements to streamline onboarding and support for new clients.
- Led cross-functional teams to resolve complex client issues efficiently.
- Spearheaded advancements in international capabilities and IT projects while educating clients and counselors.
- Cultivated global relationships with industry providers, generating $2.6 million in annual revenue.
- Counseled external clients for annual reviews and requests for proposals, ensuring thorough preparation.
Assistant Client Services Manager
WHR Global
01.2015 - 01.2018
- Cultivated client relationships through regular status reports on high-profile relocations.
- Supported Client Services Manager in reporting, presentations, and account management duties.
- Coordinated client communications to ensure timely responses and satisfaction.
- Assisted in managing client accounts using CRM software and tracking systems.
- Collaborated with internal teams to address client inquiries and resolve issues.
- Collaborated with IT and accounting to enhance online services during data security projects.
- Pursued educational opportunities in international relocation to improve internal counseling processes.
Relocation Counselor
WHR Global
01.2013 - 01.2015
- Analyzed relocation options for transferees, clients, vendors, and internal departments to provide reliable information.
- Executed optimal relocation strategies based on thorough analysis of available options.
- Guided relocation associate in counseling transferees on services and benefits of relocation policy.
- Resolved conflicts by negotiating solutions to transferee issues using independent judgment.
Relocation Associate
WHR Global
01.2013 - 12.2013
- Collaborated with Relocation Counselor to detail services and benefits of client's relocation policy.
- Analyzed relocation options to provide accurate information for transferees, clients, and vendors.
- Executed optimal relocation strategies to enhance client satisfaction.
- Resolved conflicts related to transferee issues and service challenges through negotiation.
Appraisal Coordinator
WHR Global
01.2012 - 01.2013
- Formulated organizational strategies for managing up to 175 active relocations, ensuring consistent communication with all parties involved.
- Communicated with stakeholders to clarify appraisal requirements and expectations.
- Managed scheduling of appraisal inspections and follow-ups to ensure efficiency.
- Conducted analysis of residential real estate appraisals to identify property characteristics and market trends.
- Compiled comprehensive final synopses for each file, detailing property inspections and reviewer feedback.
Education
Master of Business Administration -
Marquette University
Milwaukee, WI12.2020
Bachelor of Business Administration - Management and Human Resources
University of Wisconsin, Madison
Madison, WI12.2012
Skills
- Project management and client onboarding
- Cross-functional collaboration
- Account management
- Mentoring and process improvement
- Stakeholder engagement
- Software implementation
- Project scope assessment
- Technical consulting
- International relations management
Training
- Intercultural training with in-depth focus on Switzerland and Singapore
- Intercultural Development Inventory (IDI) with Cultural Training & Assessment
- Stress Management
- Emotional Intelligence
- Office Etiquette
- Giving & Receiving Feedback
- Presentation Skills
Awards
- Marquette University, 2020, Beta Gamma Sigma Society
- University of Wisconsin - Wisconsin School of Business, 2012
- Dean's List
- Sigma Iota Epsilon - The National Honorary & Professional Management Fraternity
Affiliations
- Skiing
- Hiking
- Camping & backpacking
- Traveling & exploring local cuisines
References
References available upon request.
Timeline
Mid-Market Implementation Consultant
Awardco
03.2024 - Current
SMB Implementation Consultant
Awardco
11.2023 - 03.2024
Partnerships Director
WHR Global
11.2021 - 07.2022
International Client Services Manager - Switzerland & Singapore
WHR Global
01.2020 - 01.2021
Client Services Manager
WHR Global
01.2018 - 01.2020
Assistant Client Services Manager
WHR Global
01.2015 - 01.2018
Relocation Counselor
WHR Global
01.2013 - 01.2015
Relocation Associate
WHR Global
01.2013 - 12.2013
Appraisal Coordinator
WHR Global
01.2012 - 01.2013
Master of Business Administration -
Marquette University
Bachelor of Business Administration - Management and Human Resources
University of Wisconsin, Madison
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